New June Patch Broke Sims 4 on Mac (M2 not recognized, Metal 0.0.0.0)

Question

After the most recent June 2025 patch, my Sims 4 performance on Mac tanked. I’m using an M2 MacBook Pro that previously ran the game smoothly.

Now it’s unplayable:

CC fades or disappears
UI is laggy
Zooming stutters
Game is sluggish in live mode

This wasn’t happening before the patch. What changed? Is EA no longer supporting Apple Silicon natively? Mac users have no option to switch to DX11 or Vulkan, so if Metal support breaks, the game becomes unplayable.

Please escalate this to the dev team.

Here’s what my Config.log shows:

=== Rating info ===
GPU: 5 GPU Memory: 4 CPU: 4 RAM: 4 CPU Speed: 3200 Threading: 3
Adjusted CPU: 4800 RAM: 16384 OS Version: 23.0.0

=== Graphics device info ===
Graphics device ID: 0x0000
Graphics driver: Apple M2
Graphics card name: Apple M2
Driver version: 0.0.0.0
Metal driver version: 0.0.0.0
Graphics memory: 4096 MB
Hardware TnL: 0

This was not the case before the update. The game previously ran fine and fully used the GPU.

bluebellflora · Answer

Goldello​&nbsp;
The game runs fine on Mac still. &nbsp;You've stated "M2 not recognized", where is the error message you are receiving this?
Info from my Config.log to compare to yours although you seem to have different info, did you copy and paste select sections and change the description? Could you please copy/paste exactly as shown in the file, like I have done below, this time including the Version no, from the top. Or, if yours looks different, please screenshot the info.
My M4 MBP:
=== Application info ===Name: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Sims4Version: &nbsp; &nbsp; &nbsp; &nbsp; 1.115.253.1220Build: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Release
=== Rating info ===GPU: 5 GPU Memory: 4 CPU: 4 RAM: 4 CPU Speed: 3200 Threading: 3Adjusted CPU: 4800 RAM: 65536 Adjusted RAM: 65024 Cores: 16
=== Machine info ===OS version: &nbsp; &nbsp; &nbsp;Mac OS X Version 15.4.1 (Build 24E263)OS prod type: &nbsp; &nbsp;OS major ver: &nbsp; &nbsp;15OS minor ver: &nbsp; &nbsp;4OS SP major ver:&nbsp;OS SP minor ver:&nbsp;OS is 64Bit: &nbsp; &nbsp; 1CPU: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Mac16,5&nbsp; &nbsp; Brand: &nbsp; &nbsp; &nbsp; Apple M4 Max&nbsp; &nbsp; Family: &nbsp; &nbsp; &nbsp;2&nbsp; &nbsp; Model: &nbsp; &nbsp; &nbsp; 16777228&nbsp; &nbsp; Cores: &nbsp; &nbsp; &nbsp; 16&nbsp; &nbsp; HT: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;0&nbsp; &nbsp; x64: &nbsp; &nbsp; &nbsp; &nbsp; arm64Memory: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;65536MBFree memory: &nbsp; &nbsp; 2102MBVA space: &nbsp; &nbsp; &nbsp; &nbsp;4095MB
=== Graphics device info ===Number: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;0Name (driver): &nbsp; Apple M4 MaxName (database): &nbsp;[Found: 0, Supported: 1]Vendor: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;AppleChipset: &nbsp; &nbsp; &nbsp; &nbsp; Vendor: 106b, Device: 0000, Board: 00000000, Chipset: 0000Driver: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;macOS Metal driver, Version: 0.0.0.0Driver version: &nbsp;0Monitor: &nbsp; &nbsp; &nbsp; &nbsp; FD626D62Texture memory: &nbsp;49152MBVertex program: &nbsp;3.0Pixel program: &nbsp; 3.0Hardware TnL: &nbsp; &nbsp;0Opt. features: &nbsp; -d24s8
My M1 MBA:
=== Application info ===Name: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Sims4Version: &nbsp; &nbsp; &nbsp; &nbsp; 1.115.253.1220Build: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Release
=== Rating info ===GPU: 5 GPU Memory: 4 CPU: 4 RAM: 4 CPU Speed: 3200 Threading: 3Adjusted CPU: 4800 RAM: 8192 Adjusted RAM: 7680 Cores: 8
=== Machine info ===OS version: &nbsp; &nbsp; &nbsp;Mac OS X Version 14.7 (Build 23H124)OS prod type: &nbsp; &nbsp;OS major ver: &nbsp; &nbsp;14OS minor ver: &nbsp; &nbsp;7OS SP major ver:&nbsp;OS SP minor ver:&nbsp;OS is 64Bit: &nbsp; &nbsp; 1CPU: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; MacBookAir10,1&nbsp; &nbsp; Brand: &nbsp; &nbsp; &nbsp; Apple M1&nbsp; &nbsp; Family: &nbsp; &nbsp; &nbsp;2&nbsp; &nbsp; Model: &nbsp; &nbsp; &nbsp; 16777228&nbsp; &nbsp; Cores: &nbsp; &nbsp; &nbsp; 8&nbsp; &nbsp; HT: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;0&nbsp; &nbsp; x64: &nbsp; &nbsp; &nbsp; &nbsp; arm64Memory: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;8192MBFree memory: &nbsp; &nbsp; 1959MBVA space: &nbsp; &nbsp; &nbsp; &nbsp;4095MB
=== Graphics device info ===Number: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;0Name (driver): &nbsp; Apple M1Name (database): Apple M1 [Found: 1, Supported: 1]Vendor: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;AppleChipset: &nbsp; &nbsp; &nbsp; &nbsp; Vendor: 106b, Device: 0000, Board: 00000000, Chipset: 0000Driver: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;macOS Metal driver, Version: 0.0.0.0Driver version: &nbsp;0Monitor: &nbsp; &nbsp; &nbsp; &nbsp; FD626D62Texture memory: &nbsp;5461MBVertex program: &nbsp;3.0Pixel program: &nbsp; 3.0Hardware TnL: &nbsp; &nbsp;0Opt. features: &nbsp; -d24s8
The game runs absolutely fine on both of these machines.
Did you try a proper clean game test in your troubleshooting? [INSTRUCTIONS] How to troubleshoot and test a broken game | EA Forums - 11864548&nbsp;

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New June Patch Broke Sims 4 on Mac (M2 not recognized, Metal 0.0.0.0)

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