When i try to launch origin, the dot under its icon signifying its open will appear and the icon will bounce, howewer, it just dissappears and the icon stops bouncing, giving me no error message. Yes, i ran the origin reset tool and i tried creating a new admin user. I have the min specs, at least i think.
@Bluebellflora i've heard you are a mac specialist so i tagged you
After you ran the Origin reset tool what happened when you double clicked on the Origin icon to open it again? Did it take you through the set up process for Origin? Did it ask you for your password to install the Origin Helper Tool?
Please can you provide more information about your Mac. Instructions on how to do so here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
Here are my specs. I have tried all of the things in the troubleshoot guide. One thing I noticed when I was trying to fix this issue was that there is no Origin files under /Library/Application Support. Might that be the problem? That Origin doesn't install all necessary files?
If I run the Origin Reset Tool and then start Origin, I get prompted with the Terms of Agreement. I then accept the terms of agreement and then Origin just closes and it is the same issue again. I start Origin, it pops up on my Dock, it jumps 2 times and then just closes.
Ive added some screenshot to the original question
After i ran reset origin it asks me if i accept terms and conditions, i clicked yes and it closed immediatly after.
Also i use AVG
Thanks both for your replies 🙂
Can you completely turn off your antivirus and try again?
Are you running any antivirus or 3rd party firewall?
Yes I am running Malwarebytes. I tried uninstalling and then installing Origin and running it, still doesn't work.
Ok, bit bizarre. Can you work your way through all the suggestions in the Mac Origin help thread - https://answers.ea.com/t5/The-Sims-Mac/MAC-Origin-Troubleshooting-and-Information/m-p/5371659#M3386
Try flushing the DNS and checking your proxy settings first.
What does "Try flushing the DNS and checking your proxy settings first." mean?
