product code expired-sims4 won't be seen on 'my games'-origin

@334sims334 moved to the Mac forum.

@334sims334

You MUST be logged into Origin using the original account you purchased the game through. If you're still having issues you will need to contact customer support - http://help.ea.com/en/contact-us/new/

---

@334sims334 wrote:

Hello,

I bought Sims 4 a looooong time ago and i have a huge problem...Since the time i bought it when i put the code on Origin,for the first time, it never got downloaded nor seen on 'my games'. I've been trying ways to download it on my Mac but it always says that the product code has been already used. I have never played it and i gave a lot of money for it. Is there a way i can get a new code?? 😞 

i would appreciate your help so much <3

---

thx to anyone who replied and tried to help,i'll probably buy it again through origin i don't think theres another solution <3 ☹️ :*

@334sims334

Did you try to contact our Customer Support as per @Bluebellflora instructions above? If you can provide them with the game code, they might be able to help you to recover your account. 

Please let me know if you were able to contact them.

- Mari -