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10 Replies

  • IvaIvanaa's avatar
    IvaIvanaa
    5 years ago
    @Bluebellflora Thank you, this initially worked but it is now giving me the same issues. I trashed the Get Together folder and reset Origin to download it, however the same issue has arisen. Is there anything else that can be done?
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    5 years ago
    @IvaIvanaa

    Move your whole Sims 4 folder from Documents > Electronic Arts to the desktop, repeat the process to remove the GT folder and re-download. Play a brand new clean game and see how it is.
  • IvaIvanaa's avatar
    IvaIvanaa
    5 years ago

    @BluebellfloraJust tried this and unfortunately it still does not work. Every other pack I own is appearing to work fine in the game except Get Together. I saw Origin re-download it, I still see Windenburg in manage worlds (still can't click on though) but now with the new clean game, all Sims that come with the pack are not in manage households. It still shows I own the pack, so this is very confusing.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    5 years ago
    @IvaIvanaa

    But can you play the pack? can you create a new household, move them in and not have the red and white texture issue?

    Do you normally use CC?
  • IvaIvanaa's avatar
    IvaIvanaa
    5 years ago

    @BluebellfloraI cannot play the pack. The world of Windenburg shows up as unlocked but when I click on it goes to a white screen. After removing the Sims 4 folder and putting it on my desktop and re downloading Get Together after trashing it, none of the CAS items for this pack are available, only as a white and red texture.
    I do usually use CC. I’ve had issues with broken CC after patch updates before so I know to take the Mods folder out and get rid of the bad CC, then my game works fine. However with this issue, the first thing I did was take my mods out of the game and it noticed it was still not working. Every attempt at fixing the problem has been without any CC in my game.

    EDIT for clarity: CAS items are showing up but are invisible on Sims and are causing the the entire Sim to be the red and white texture. I've added screenshots of CAS and the world shown when I am trying to move a Sim into Windenburg, and what happens when I click on Windenburg.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    5 years ago

    @IvaIvanaa

    Hmm. Did you see Crin's post here? https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Several-Issues-after-incomplete-Installation/td-p/8422889 it has been an issue for months now but trashing that folder should fix it. You could also try a super repair of the base game - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M815

    If none of those work then I would uninstall and reinstall, launching a new game before trying to move any of your saves back in.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    5 years ago
    @IvaIvanaa

    Thanks! Can you remember specifically what fixed it? Having the DLC installed in a separate folder on a Mac causes a similar issue so it isn’t always easy to figure out if it’s that issue or the one in the PC tech forum ☹️

    @bubbladubbla

    Could you please check the link in my previous post and see if that applies to you? Please also read the first page in this thread for explanation about where packs install to in macOS and how to force a re-download of the affected packs.
  • IvaIvanaa's avatar
    IvaIvanaa
    5 years ago
    @Bluebellflora Sure! I repeated the same steps you outlined but also right-clicked on the game in the Origin app and clicked “repair” there.

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