Re: Mac Unrecognized Video Card - Sims 4

Hello! 

I am also having issues with an unrecognized video card when I open the game up. This happens whenever I add custom content to the game now but it wasn't always this way and I was previously able to have the custom content and the mods without any issues. I believe this is the information you will need to help me; 

Intel HD Graphics 615:

  Chipset Model: Intel HD Graphics 615

  Type: GPU

  Bus: Built-In

  VRAM (Dynamic, Max): 1536 MB

  Vendor: Intel

  Device ID: 0x591e

  Revision ID: 0x0002

  Metal: Supported, feature set macOS GPUFamily2 v1

  Displays:

Yes I am okay with that. What is weird about it is that the custom content was working fine and then all of a sudden it was not. Also I am unsure where to find the GraphicsCard.sgr file because I’ve searched for it and did not see it

=== Graphics device info ===
Number: 0
Name (driver): Intel HD Graphics 615
Name (database): [Found: 0, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 591e, Board: 00000178, Chipset: 0002
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: 00000000
Texture memory: 1536MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 0
Opt. features: -d24s8

@lisar0416 

Thanks 🙂

1. Open the GraphicsCards.sgr file using TextEdit. You can find it by right clicking on the Sims 4 in your Applications folder > Show Package Contents > Contents > Resources. Press CMD and F to bring up the search function and type in 0x1902. This will quickly get you to the location where you need to add the chip. Create a new line underneath the Intel (R) HD 510 line and copy and paste the following:

   card 0x591e "Intel (R) HD 615" $cardLevelMedium $resolutionMedium
   

2. Close the file, saving if prompted or it doesn't autosave.

Now launch the game to the loading screen then quit. Go into the Electronic Arts > The Sims 4 folder and open the Config.log file, scroll to the top and see if your card has now been found. Under the Graphics device info bit it should now correctly identify your card and show [Found: 1, Supported: 1].

If it doesn't show Found:1 let me know, we may need to tweak the entry a bit.

I am unable to locate SIms 4 in my applications folder. 

I am unable to find either of those. Does it matter if my sims 4 is on origin?? 

Nevermind I was able to find the Sims 4 application and drag it into the applications folder 

However, I am unable to search for 0X19102 to locate the file that I need to add to 

It still says 0 Found, 0 Supported

Yes I’ve attached my GraphicsCards.sgr where I added it and a picture of the Config.log and sorry I meant to say Found 0 and Supported 1 

I tried that and it still showing up like this; 

=== Graphics device info ===
Number: 0
Name (driver): Intel HD Graphics 615
Name (database): [Found: 0, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 591e, Board: 00000178, Chipset: 0002
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: 00000000
Texture memory: 1536MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 0
Opt. features: -d24s8

@lisar0416 

Urgh! Ok. One last try - Intel (R) HD Graphics 615

Still not working =/