Not applicable

Re: macOS 11 Big Sur and the Sims 4

We downloaded Big Sur onto our iMac and Macbook a week ago. Neither computer will now download Origin and as a result we cannot play Sims 4 anymore. When we try to download Origin we get the message " Looks like your computer is running a operating system we no longer support, but you can still download and play your games using an older version of Origin."

It is surprising that there seems to be little information about it (or a fix) and the issue has been talked about since Mac users started using the beta of Big Sur back in June. Any recommendations, information or fixes out there that we don't know about?

7 Replies

adriennsz
Not applicable
5 years ago
Try following the instructions of the following link. I've tried so many things and this was the one that solved the issue for me.
https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/
Hope it helps you too!
naleekat
Not applicable
5 years ago
It worked! Thank you so much! :D
mpmayer73
Not applicable
5 years ago
My Sims isn't working through Origin at all...and neither is my newly purchased Sim City...all since I updated to macOS Big Sur. Any idea how to fix this? When I spoke with EA support they said Origin isn't currently compatible with Big Sur. Are there any workarounds?
Bluebellflora
Hero+
5 years ago
@mpmayer73

Did you buy SImCity through Origin? It won't work in Big Sur or Catalina as the EA version is 32-bit and Apple no longer support 32-bit apps. Better off getting a refund and buying the Aspyr version through the Mac App Store as it is 64-bit.

Please be more specific when you say Sims isn't working for you and also please ignore EA support, they are clueless mostly when it comes to any support for Macs.
mpmayer73
Not applicable
5 years ago
I also can't get my sims 4 to work, which I've had for years. The game just acts like it's loading but never actually comes up. Any idea what the best trouble-shoot for this is? I've uninstalled and re-installed Origin and even tried turning off my mods to see if it helps, and it doesn't.
Bluebellflora
Hero+
5 years ago
@mpmayer73

Repair your game - https://answers.ea.com/t5/Technical-Issues-Mac/WORKAROUND-11-17-20-patch-game-won-t-stop-loading/td-p/9751934
Chel3870
New Novice
5 years ago
I purchased the new MacBook Air M1 and it runs the Big Sur 11.0.1. I downloaded Origins yesterday and originally had difficulty downloading my other Sims 4 expansion and game packs. I called the Tech Support and they had me to uninstall the game and reinstall. Everything was working fine until my game crashed during CAS and alert popped up saying my Origins app "has not fully installed". I called Support and spoke with 3 different people they all kept saying that other users are experiencing this issue. One of the support reps gave me the www.dm.origin.com/mac/download link and this error pops up when I tried to open the application. The issue is no one has my account nor is there another computer running this. Can you please help? Do you know when they will release an update to the Origin app? I really want to play my Sims I haven't played in an over a year since my last MacBook was from 2011 and The Sims 4 updates did not support my operating system.