Re: My Sims 4 game won't open

Thanks for the advice, I just tried repairing the game but it didn't seem to make a difference. I've tried opening it from my desktop and applications folder and it opens Origin but doesn't launch the Sims 4. Whenever I click the icon it closes then reopens Origin but not the game. 

What is after this step if none of the previous options worked?

i did this and it deleted all of my families in the game, is there any chance of me reinstalling them, i would rather have them back and not play it then start the game from the beginning 

@arthisthicc

It hasn't deleted your saves or any user data. The game has simply recreated the Sims 4 folder. Your saves etc. are in the folder you dragged to your desktop. It's the first troubleshooting step you should try if your game won't open. If your game loads after moving the folder it means the issue is somewhere in your user data - corrupt save/incompatible CC or Mods etc.

THANK YOU THANK YOU THANK YOU

Ive spent the last 3 hours clearing my caches restarting uninstalling origin an reinstalling and now it finally works, i'm just praying deleting my caches did nothing

I did everything you said and when i press sims it goes straight to orgin

Mines still not working and I tried repairing it and i updated it, what do I do now?

when i move it to desktop it opens the game but all of my custom content is out of the game. is there any way to fix that

you're a legend for this! NOTHING else worked thanks so much mate, my sims 4 finally works again 🙂

my game loads now but I have 0 cc, and how do I access the sims folder that you said to drag out??

anyways, I got my folder because the one that was in electronic arts had nothing in it so I think that's part of my problem

but now I cant open my game again

This worked for me! Thank you! ^^

How do I load the files? I would really like to get everything back.

@ZayaMoone

Replace the newly created files in the Documents > Electronic Arts > The Sims 4 folder with the ones you moved out. Be careful though, if your game didn't work with the original files then the problem lies in the files/folders so move them in individually, checking to see if your game works after each batch.

My game was doing the same and I was reading all of the comments on here. You need to drag the electronic arts folder out onto your desktop... that seemed to make my game open just fine. 

@luvvCT

Please can you provide more information about your Mac. Instructions on how to do so here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162

Can you uninstall the Sims 4, reset Origin then download and install the game again. Remove any Sims 4 folder in Documents > Electronic Arts too.

I went ahead and posted a screenshot.

Thank you so much for replying to me. I don't want to be annoying, seems like you are my last hope. 😕

I've run the game with all the game packs, stuff packs, and expansions on this device. Which leads me to believe it isn't my specs. I've restored my computer. I consider my self to be fairly well versed when it comes to most technology, but I'm bewildered. I've reinstalled, reset, repaired, and erased as much as I can. I have no docs in my icloud. AND NO CC OR MODS. It's crazy. EA doesn't seem too interested in finding a solution for me. They have offered to refund me for "Cats and Dogs" because after the November 2017 update I have not been able to play normally. I have no glitching or lagging while playing. It has altogether stopped opening/responding. Last night after I sent you a few messages (mention of your screen name on these forums) I got it to open. I've been doing the following but I have since had the same issues. I got my game to open (base only), I made a sim and saved a game (creating all the files that were missing from my new The Sims 4 folder), I closed the game and checked for the files (all was well), I tried to reopen and again nothing (icon bounces and the rainbow spinner cursor shows then as soon as I move the cursor it turns back into an arrow, finally I'm forced to "force stop" the sims program. I then downloaded everything back except Cats and Dogs, City Life, Get Together, and Get to Work. These are things I can play without. I want them in the game but I'll sacrifice just to play with more items and clothing. I reset origin. I shut down my computer and for the 100th time I repaired my drives (all that is available to me). The reason I did this order of things is because that is what helped me open the base game (to my knowledge, since I really can't be sure what the issue is) At this point I feel like becoming a professional troubleshooter is my calling, ha!

Thanks for your time and help.

A loyal Sims Player since 2001

P.S. I get the feeling this is all on Origin malfunctioning. This client has been a nightmare since the beginning in more ways than one. 

@luvvCT

I shouldn't think it is your Mac as there has been an increase in people not able to play since installing C&D or the patch.

Did you disable Origin to see if that helped?

Tried a second user account on your Mac?

Do you use any clean up apps that apparently get rid of unwanted files and speed up your computer, but in reality all they do is destabilise the OS and remove files they shouldn't?

Any antivirus?

Any apps running on start up on your Mac?

Hey

Thanks I hate thinking it's my computer. I won't be getting a new one anytime soon.

I have disabled origin in game. No change.

I tried a new user. No change

I do have Avira but I don't think it's doing any thing to the game. I had it check for a virus recently. It's the free version of the program so I'm pretty sure it doesn't do much without my direction.

I have no clean up apps.

Apps that run on start up are Flux (an app that adjusts my laptops lighting based on time of day)

and Origin.

I'm downloading the game on an identical macbook pro. I'll tell you what happens on that one when it's done.

Thank you for your time.