Ok. And did you install/update anything, as per my question in my previous post?
Can you go into Documents > Electronic Arts and drag the Sims 4 folder to your desktop. Now try launching the game again.
Have you tried repairing the game? Right click on the game in your games library in Origin and select repair game.
Between it loading and then not loading, had you installed any new content into the game or patched it, or updated your Mac?
You don't have to launch the game through Origin, you can just double click on the game in your Applications folder. Origin will automatically open and launch Sims 4.
i did this and it deleted all of my families in the game, is there any chance of me reinstalling them, i would rather have them back and not play it then start the game from the beginning
It hasn't deleted your saves or any user data. The game has simply recreated the Sims 4 folder. Your saves etc. are in the folder you dragged to your desktop. It's the first troubleshooting step you should try if your game won't open. If your game loads after moving the folder it means the issue is somewhere in your user data - corrupt save/incompatible CC or Mods etc.
I did everything you said and when i press sims it goes straight to orgin
my game loads now but I have 0 cc, and how do I access the sims folder that you said to drag out??
How do I load the files? I would really like to get everything back.
Replace the newly created files in the Documents > Electronic Arts > The Sims 4 folder with the ones you moved out. Be careful though, if your game didn't work with the original files then the problem lies in the files/folders so move them in individually, checking to see if your game works after each batch.
What is deleted? If your game now successfully launches then you've managed to get your game to load so your original issue has been fixed as your game wasn't loading right?
Repairing the game in Origin does not delete anything.
If you have iCloud Drive enabled then your saves will be stored in iCloud where your game cannot see them to load them.You must disable iCloud Drive. Have you recently updated your Mac to Mojave?
That happened to me to.
This happened to me too. Don't worry your stuff isn't gone (maybe)!
Getting A Fresh Start
1. Assuming you've made a backup in Desktop, go to your Tray and Saves folders. This is where your games and CAS should be.
*In case you haven't, to make a backup: copy and paste your The Sims 4 folder from Documents to Desktop*
2. Now that you know they're there, go into Documents and open the Electronic Arts folder, click on The Sims 4 and delete it.
3. Now start up your The Sims 4 game and then close it.
4. Go into Documents and there should be a new The Sims 4 folder in your Electronic Arts folder.
Resurrecting Your Old Stuff
*Make sure you try to run the game after you add anything to the new folder*
1. To get your stuff back into the game it must go into Documents, to do this simply copy and paste everything in the backup Tray and Saves folders into their respective folders in the new The Sims 4 folder in Documents.
2. Open The Sims 4 game, everything should be there. *If it doesn't open see bottom*
3. Have you got mods too? Check the backup Mods folder in Desktop to make sure it's all there.
4. Start slowly moving (not copying and pasting) your stuff from the backup Mods folder into the new Mods folder in Documents alphabetically in batches (for ease).
If Your Game Stops Opening
Uh oh, you've hit something broken!
*Make sure you try to open the game after you add anything to the new folder*
1. Take out the batch you just added to the new folder in Documents by placing in back into the backup folder (or deleting it if you already have it in the backup folder)
2. Now slowly put the batch back into the new folder but one by one.
3. Whenever it stops opening it means you've added something broken, so delete the thing you last moved to the new folder.
4. Continue this process as there might be more that is broken.
I really hope this helped! Happy Simming!
