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@AngelHeartFlame Right now, there isn't any fix, aside from updating to a later OS. It looks like the early builds of High Sierra (at least to 10.13.2) have the same problem, but that the newest build does not. Mojave and Catalina are both fine. You might not want Catalina for other reasons though—it doesn't run any 32-bit apps.
I hope that there's a fix from EA soon, but in the meantime, we've pretty much exhausted the troubleshooting options on the players' end. So if you want to play now, an OS update is your only real move.
What's an OS upgrade? Is it free? And how would I go about doing so? thanks!
@AngelHeartFlame You can update your operating system for free from the App Store. Here are instructions, with direct links to the App Store, for both High Sierra and Mojave:
It took a while to load but, it worked! thank you!