@gabiec09 Just to be clear, you moved the Sims 4 user folder out of Documents > Electronic Arts and onto your desktop? If not, please do so now.
If that doesn't or didn't help, please run a dxdiag and attach it to a reply.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Yes that's what I did and it didn't work like it had previously.
I have a mac so hopefully I did the right thing 🥹
@gabiec09 That's probably enough information (MacBook Air, M1 chip, 8 GB RAM), but please also let us know whether iCloud Drive is active and syncing the contents of Documents. I'll move your thread to the Mac tech forum in the interim.
Ok I'm glad! My iCloud drive doesn't have the Sims 4 downloaded on it. Thank you!
I'll attach the screenshot.
It doesn't create a folder for the game, just the packs? When I moved the game to my desktop it just has another copied version of it which gets to the title screen and thats it.
You're not properly following the instructions in @puzzlezaddict 's post above. You shouldn't be looking at the game installation or attempting to move the app around, you should be looking in Documents > Electronic Arts. If you still don't understand please read this post and follow the instructions - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163
Does it still happen with none of your current user data in the new Sims 4 folder?
Hi, I tried following your suggestion and now I have three The SIms 4 folders in my Electronics Arts folder. Can you please explain hat I did wrong? Now none of my saves are showing in the game. I can get past the loading screen, but only when I remove all of my mods. When I have any mods in my mods folder the game can't launch. I think I really messed up my game by trying to move the folder to my desktop. Each time I try to drag The Sims Folder away it reappears.
