Hero+

Re: Sims 4 won’t launch (stuck on spinning plumbob)

@Tam1az

Thanks. What exactly happens if Origin is online? Do you get any error messages?

Have you tried a different internet connection such as hotspotting off a phone or a different WiFi network?

7 Replies

Tam1az
2 years ago
If it’s online, I simply get an eternal loading screen. No error messages or anything. Just a never-ending, spinning plumbob. And yes, I’ve tried it at the library and it still does the same thing unfortunately.
Bluebellflora
Hero+
2 years ago
@Tam1az

Hmm. Could you set up a new user account on your Mac and see if you can launch the game in that account https://support.apple.com/en-gb/guide/mac-help/mchl3e281fc9
Tam1az
2 years ago
I’ll try it! But if it works then what would be the next step because I wouldn’t want to buy all my DLC again ☹️
Bluebellflora
Hero+
2 years ago
@Tam1az

You won't have to. Origin should be accessible to you in the new user account as it is installed, by default in the Macintosh HD > Applications folder, not the User Applications folder. So, set up the new Mac user account, open Origin in that account and login and you should see your game and be able to play it.
Tam1az
2 years ago
Thank you! I’ll be back to you soon to let you know if it works!
Tam1az
2 years ago
Hi. So I figured it out… apparently, it *was* my internet connection. I could’ve sworn that I tried to run it at the library, but now I’m remembering that I didn’t because I was in a rush to get home. Thank you for all your help!
Bluebellflora
Hero+
2 years ago
@Tam1az

Great! 🙂