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Bluebellflora's avatar
Bluebellflora
Hero+
8 years ago

Re: Sims 4 Won't Play (Mac)

@XoXEverStarXoX

  1. "hot bar" is actually called the Dock
  2. Don't pay any attention to hours played in Origin, it doesn't work and has no bearing on the game performance. Ignore it
  3. Please reset Origin - https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/
  4. Go into Documents > Electronic Arts and move the Sims 4 folder to your desktop then launch your game - does it work?
  5. If you have a MacBook/MacBook Air/13" MacBook Pro/basic iMac then it will not be capable of playing with graphics settings on high.
  6. If your game suddenly stops working after installing CC/Mods then it's pretty definite that the CC/Mods are causing the game to not load. Pull your Mods folder to your desktop and then launch the game again.

7 Replies

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved

    Thank you! I moved my entire Electronic Arts file onto my desktop and my game has started up again. However, this isn't major; but I have "Allow CC" on in my settings, and I have CC downloaded but now it won't show up in game. I tried a few things but they didn't seem to help. Like I said this doesn't need to be fixed for I'm just happy my game is playable, but I wouldn't mind having my CC back in game. Thank you again! 

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    8 years ago

    @XoXEverStarXoX

    Your CC is in the folder you moved. By moving out that folder it makes the game recreate a new, vanilla game without any of your old saves/settings/CC etc. You can gradually move your CC back into the newly created Mods folder in Documents > Electronic Arts > The Sims 4, testing to see if the game loads after adding the CC. When your game stops working then you know you have found the problematic CC.

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved

    Okay, well. I added one item of custom content (literally just the first thing I saw) and I started up The Sims again, it didn't show in-game. I looked back on the Mods file and it was there, but it still didn't show in game. I think i've said before that I do have custom content allowed on my game it just won't show. Really Confused, sorry about this misconception ☹️

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    8 years ago

    @XoXEverStarXoX

    You added the item into the Mods folder in Documents > Electronic Arts > The Sims 4 and it still didn't show? Please can you give me a link to the CC so I can test it in my game?

    Also, you are extracting the .package files and adding those to the Mods folder?

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    8 years ago

    @XoXEverStarXoX

    Thanks, it's showing up fine for me in the Tops section of CAS. Do you have iCloud Drive setup? If so that may be the problem. The game will only read your user data from Documents > Electronic Arts > The Sims 4. iCloud Drive moves this folder to the cloud so every time you load the game it will recreate a new folder.

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved

    I tried again, and this time it worked! I'm not sure why it worked this time and not other times but it did. (??) 

    Thank you so much for your help, you're amazing! 🙂

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