Re: Wrong Video Card?
@Bluebellflora So I found the config.log file, but there was only two lines of information. Have I found the wrong folder?
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18 Replies
- @KattheHunter01
How interesting! Do you not have a Sims 4 folder anywhere, only the Legacy Edition folder? Could you check for another file:
Right click on the game in your Applications folder and select Show Package Contents. Navigate through Contents > MacOS, is there another file in there called Sims 4? Could you screenshot what is in there and post it here? @Bluebellflora I managed to open the sims package contents, here's what I found.
- @KattheHunter01
Can you please go into the MacOS folder and screenshot it, it is below the info.plist. @Bluebellflora I got the screenshot of the MacOS folder, however I am unable to click on the content inside. When I try to, the finder window closes.
- @KattheHunter01
Ok. Could you right click on that MacOS folder and click Move to Bin to trash it. Then load up Origin, right click on the game and select Repair. That should download a fresh folder. Now try and load the game. @Bluebellflora That repaired the file, and I am now able to access it. I tried to run it through terminal, however the same thing happened as if I were to open the sims via origin. I was able to open in in textedit and got the following screenshot
- @KattheHunter01
So you still can't launch the game through Origin or by double clicking the app in your Applications folder even after repairing? @Bluebellflora yes, I am still getting the videocard warning thing still popping up.
- @KattheHunter01
Ok. I think it may be a good idea to uninstall the game and start again, it sounds a bit of a mess ☹️
- Backup your Sims 4 folder
- Right click on the game in your Origin games library and select uninstall
- Run the Origin reset tool https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/
- Launch Origin, log in and download the game
- Launch the game to check it works
- If it works move your old saves into the new saves folder - @Bluebellflora So I followed your instructions, and then updated my software, however the same notice pops up about the video card.
It was just a security update, I can't find the screenshot I took of it, sorry
I have been skimming other threads related to the video card, and after following one, I opened the Config log. It says it has identified graphics device, but found a problem. Will attach a screenshot. What does this mean?
- @KattheHunter01
Something is preventing your game from loading the proper version, it still wants to run the Legacy Edition. Is that config.log file in a folder called The Sims 4, or The Sims 4 Legacy Edition? Origin says that I haven't downloaded the legacy edition, but the folder in the Electronic Arts folder says Sims 4 Legacy Edition.
- @KattheHunter01
That folder is also showing that it can't properly sync with your iCloud Drive (the ! in the cloud icon). The issue maybe that your iCloud Drive is full, it looks that way from the update button in the top right too. Check your settings and if possible disable it completely. Then launch the game and hopefully a new Sims 4 folder will be created - https://bluebellflora.com/2017/02/06/sims-3-and-sims-4-not-loading-save-games/ So I followed what you said, but I'm having the same issue with the video card.
@KattheHunter01
Ok. If the config log is showing the same details as before I'm really not sure what is going on. Let's tell your Mac to only use the dedicated AMD GPU - open System Preferences > Energy Saver and uncheck the top box to disable Automatic Graphics Switching.
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