sims 4 cas traits panel not showing up

hello! as mentioned in the title, the trait panel is not showing up in game. i literally just downloaded ts4 to my macbook and so do not have any custom content or mods downloaded - my trait panel is just gone. i have tried to repair my game through the ea app but the issue persists. if anyone could help me that would be really appreciated! i miss playing the sims and i don’t have any other households to play as 😭 image linked is just a visual of the problem