Sims 4 Crashes Upon Launch (Black Screen)

I have a Late 2013 MacBook Pro with Retina and every add-on except Vampires. I am fully updated with the latest patch. My Sims 4 games worked fine until yesterday. Now, I get a black screen whenever I load the game, whether it's from Origin, the Applications folder or Launchpad. I have tried every solution. I have no mods or CC loaded at the moment. I moved my Mods, Tray, and Electronic Arts folders to the Desktop, along with the Options.ini file. Fullscreen is set to 1. I tried repairing my game several times, but finally uninstalled and reinstalled both Origin and The Sims 4. What is going on and how do I fix it??? 😞 😬

Game/Patch Version: 1.27.80.1220

Here are my Specs:

Model Name: MacBook Pro

Model Identifier: MacBookPro11,1

Processor Name: Intel Core i7

Processor Speed: 2.8 GHz

Number of Processors: 1

Total Number of Cores: 2

L2 Cache (per Core): 256 KB

L3 Cache: 4 MB

Memory: 16 GB

Boot ROM Version: MBP111.0138.B21

SMC Version (system): 2.16f68

Graphics:

Chipset Model: Intel Iris

Type: GPU

Bus: Built-In

VRAM (Dynamic, Max): 1536 MB

Vendor: Intel (0x8086)

Device ID: 0x0a2e

Revision ID: 0x0009

Metal: Supported

mac

tessie1903
8 years ago
yes and it didn't work but i disabled origin in game and the game no longer crashes.

33 Replies

EA_Mai
EA Staff
9 years ago
Hi @AthenaApollos,

Let's try to find out what happened so you can go back to play as soon as possible. Do you remember having updated the game or your Mac since yesterday?

Also, could you try to set Fullscreen to 0 and see if the black screen doesn't happen if you are not in fullscreen?

Thanks,

Mai
AthenaApollos
9 years ago
On 3/8 I bought City Living and Kids Room Stuff and on 3/9 I bought Dine Out and Backyard Stuff. I also updated to the latest patch on 3/8. Everything worked great until Monday evening (3/13). I tried changing Fullscreen to 0 and I still got the black screen crash. I have attached my Options.ini file (as a text file).
Options.txt2 KB
Bluebellflora
Hero+
9 years ago
@AthenaApollos

Can you move your whole Sims 4 folder from Documents > Electronic Arts onto your desktop then launch the game again. If it works then please make a Sim, move them into a house and play around in build/buy and live mode for 20 minutes or so to see how stable the game is. How is it?
AthenaApollos
9 years ago
I moved my Electronic Arts folder to the Desktop and tried to start the game, but it still crashes to a black screen. 😢 😬
Bluebellflora
Hero+
9 years ago
@AthenaApollos

Ok. Have you ever installed any Mods which you had to install into a location other than the Mods folder?

Can you please try the following:

In your Applications folder right click on the Sims 4 app and select Show Package Contents.

Navigate to Contents > Mac OS.

There should be two files in there. Right click on The Sims 4 and select Move to Trash. Don't drag the file as it will only move an alias and leave the original in place. Leave the other file, The Sims 4.par alone.

Now open Origin, click on The Sims 4 in your Games Library and click on Download.
tessie1903
Rising Adventurer
8 years ago
I’m having the same issue. The game goes straight to a black screen and then crashes. I installed city living yesterday and the game worked fine but it started crashing this morning. I’ve tried opening offline and repairing the game, which doesn’t work. I just uninstalled and reinstalled the game but it still crashes. Ive also tried removing my cc.

My computer’s specs:
MacBook Air early 2014
Processor: 1.4 GHz Intel Core i5
Memory: 4GB 1600 MHz DDR3
Graphics:intel HD Graphics 5000 1536 MB
Bluebellflora
Hero+
8 years ago
@tessie1903

Have you tried my suggestion in the post directly before yours?
tessie1903
Rising Adventurer
8 years ago
I tried it and it didn't work and there was only one item in my MacOs folder - the sims 4 file
Bluebellflora
Hero+
8 years ago
@tessie1903

Have you moved out your Sims 4 folder from Documents > Electronic Arts onto the desktop and then tried to launch your game?
tessie1903
Rising Adventurer
8 years ago
yes and it didn't work but i disabled origin in game and the game no longer crashes.