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Giselespd's avatar
Giselespd
Seasoned Novice
10 months ago

Sims 4 crashing when travelling or build mode/gallery

Since the January update, my game has been crashing constantly—mostly when traveling, but also occasionally in build mode. I've tried all the suggested fixes, including deleting the The Sims 4 folder and starting a new game without my save folder, but the crashes persist.

I’d like to know what EA can do to resolve this issue, as I’ve spent a lot of money on the game, yet I’m unable to play for more than 20–30 minutes before losing all progress.

I’m playing on a Mac M1 (2020) running macOS Sequoia 15.3.1, and I do not use any mods or custom content.

Please let me know how this can be fixed.

crashing
ea app
updates

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  • Giselespd's avatar
    Giselespd
    Seasoned Novice
    10 months ago

    <?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>5d06ebef096b227067c4315c</sessionid><type>crash</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2025-03-02 17:02:52</createtime><buildsignature>Local.Unknown.Unknown.1.113.277.1230-1.200.000.652.Release</buildsignature><systemconfig></systemconfig><categoryid> 0xfa76e8</categoryid><stack> 0xfa76e8 0x6f70 0x79908 0x78c1c 0x1b24e0 0x18dde4 0x1a018 0x123ff6c 0x1226b84 0x1228350 0x12322f4 0x18b424c 0x18a46e0 0x188c6c0 0x18c79b4 0x18e4eb4 0x18def2c 0x18dfed8 0x11e87b0 0x11e8244 0x11e8174 0xe58a48 0x1091d8c 0xe7ced8</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 24030.93<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Game Sub-state: 0xae03c339<br />LoadingScreenActiveFlag: 0<br />Origin Version: 13,401,0,5914<br />Modded: False<br />SystemInfo: Mac OS X Versão 15.3.1 (Compilação 24D70) GPU: Apple M1 macOS Metal driver 0.0.0.0<br />Architecture: arm64<br /><br />(baseaddr) 0x100544000,'The Sims 4' 0x18e6ed000,'libsystem_pthread.dylib' 0x18e587000,'libsystem_c.dylib' 0x18e587000,'libsystem_c.dylib' 0x1995a4000,'Metal' 0x1995a4000,'Metal' 0x1995a4000,'Metal' 0x100544000,'The Sims 4' 0x100544000,'The Sims 4' 0x100544000,'The Sims 4' 0x100544000,'The Sims 4' 0x100544000,'The Sims 4' 0x100544000,'The Sims 4' 0x100544000,'The Sims 4' 0x100544000,'The Sims 4' 0x100544000,'The Sims 4' 0x100544000,'The Sims 4' 0x100544000,'The Sims 4' 0x100544000,'The Sims 4' 0x100544000,'The Sims 4' 0x100544000,'The Sims 4' 0x100544000,'The Sims 4' 0x100544000,'The Sims 4' 0x100544000,'The Sims 4'(/baseaddr)</contextdata></report>

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