Sims 4 keeps crashing or freezing during gameplay on 2020 27 inch iMac...Need help!! Recently purchased 2020 iMac 27 retina display thinking it could easily run Sims 4 on full screen. Every time I play, it crashes or freezes. I did all the tech trouble shooting I could. I'm at a loss and don't know how to proceed. I've uninstalled and re-installed Origin, spent an hour on the phone with Origin tech support and did all troubleshooting suggested. Updated all system software, and still no improvement. I've lowered all resolution settings in the game and turned off Retina display. I also reduced screen size to windowed size (I get to play a little longer and very difficult to play game), but it still eventually crashes. I'm not sure if this a common issue, but if any one can help I would appreciate it. Here are the specs on my computer: Model Name: iMac Model Identifier: iMac20,2 Processor Name: 8-Core Intel Core i7 Processor Speed: 3.8 GHz Number of Processors: 1 Total Number of Cores: 8 L2 Cache (per Core): 256 KB L3 Cache: 16 MB Hyper-Threading Technology: Enabled Memory: 32 GB AMD Radeon Pro 5700 xt with 8gb graphics

Marked as the solution for visibility. This issue is still happening for 2020 27" iMac users. Providing the information asked for below will help narrow down the cause - Bluebellflora Hello. We'd like to collect more information to help with the investigation of this issue. For those of you experiencing this crash: Does enabling Vertical Sync in the Graphics section of Game Options help at all? If you still experience this crash after enabling Vertical Sync: Would you be willing to share a couple of files? lastCrash.txt in \Documents\Electronic Arts\The Sims 4\ Crash log. To find this: Open Applications/Utilities/Console.app, click Crash Reports, find the one corresponding to Sims 4, right-click, select "Reveal in Finder". Instructions on how to send files are here. You can send them to me via private message if you prefer. https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065302

I have similar problems with the exact same iMac that you bought and a similar graphics card (Radeon Pro 5700 XT 16gb). Did you have to shut down your Mac because of the freezing too? When the glitching occurs in my game the entire app becomes unresponsive and returning to desktop is not possible.

I’m having the same issue with my 27” 2020 iMac. Mines an i5. Just bought it yesterday. It crashes instantly when I load my save game, spinning wheel, glitches, everything on a fresh install. If I turn off Retina display, it lets me play but the floor of the house is glitched to a color blue. I will try the above recommendation and move the folder for new start.

Everytime I load my game, I can play for around 15 minutes before my screen freezes, and my screen turns into a red tv-static like thing, I don't really know how to explain, and whenever it turns into a red tv static thing, my computer crashes, and even if I force shut the sims down my computer gets messed up, like, it will put half of my screen on my safari tab, and the other on my other tabs open, it kind of looks like a broken glass. So I have to manually force my computer down by pressing the off button, and yes, I've treen playing without mods, with my resolution low and my settings low, it keeps doing this.Specs of my computer:Mac (Retina 5K, 27-inch, 2020)3,3 GHz 6-Core Intel Core i58 GB 2667 MHz DDR4AMD Radeon Pro 5300 4 GB-I'm playing the normal version of the Sims 4.-No, I'm not running an anti-virus-I have tried to repair the game, aswell as updating it.-I do use mods, I have tried removing them, the problem was not fixed. I also added a picture that looks like my PC when my Sims crashes.

Although the graphics issue still remains, here's what that looks like... in build mode and live, there will be no floor or ground it just shows what i believe is a reflection of the sky.

Sims 4 keeps crashing on 2020 iMac 27

142 Replies

MCBK10
Not applicable
5 years ago
Nothing really works - sometimes I load the Sims4 and it works, most of the time it doesn't.
JoeySantz
Not applicable
5 years ago
Hi,

I recently purchased a 27' iMac, whenever I launch The Sims 4 via Origin and select household to play, my iMac crashes. I've tried changing all of the game settings, and I've also tried removing The Sims 4 folder in my documents and starting again.

I wanted to find out if anyone has found a solution to this issue. Thanks.
siennathesimmer
Not applicable
5 years ago
Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? ?
What expansions, game packs, and stuff packs do you have installed? Sims 4TM Dogs & Cats, Patio Stuff, Spa Day, Strangerville
Steps: How can we find the bug ourselves? Im not sure...
What happens when the bug occurs? Lets say im playing the game. All normal then, i buy a house or apartment (totally normal) but the floor is 'invisible??" i tried opening a vet clinic, same thing. floor is invisible. after it starts freezing and it crashes.
What do you expect to see? an invisble floor, freezing and then crashing out in under 10 minutes
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
‌
ok so in the sims 4 the floor on any of y apartments/houses etc is invisble- ive tried restarting my computer, the game and tried stating a completely new game. heres some pictures for context:
picture #1
picture #2
please help!!
(also if it helps, it also keeps crashing CONSTANTLY and i own a: iMac (Retina 5K, 27-inch, 2020)
Bluebellflora
Hero+
5 years ago
@siennathesimmer

Merged your bug report into this ongoing thread on the issue for your specific Mac. This issue appeared to have been fixed, sadly it's either back or something has triggered it to happen more often again.

Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162

Did this happen after a game update or OS update? Or has it always happened and is happening more frequently recently?
siennathesimmer
Not applicable
5 years ago
@Bluebellflora it happened right from day one when i installed it - no OS updates recently
Bluebellflora
Hero+
5 years ago
@siennathesimmer

And your full specs please as listed in the link?
siennathesimmer
Not applicable
5 years ago
@Bluebellflora https://postimg.cc/gallery/nVLb2NL
Bluebellflora
Hero+
5 years ago
@siennathesimmer

I'm not asking for pictures, I'm asking for the full specifications of your Mac, as detailed in the link in my previous post. You may not think it relevant but I promise you it is 🙂 Could you also please attach the Config.log file from your Sims 4 folder to a post here.
siennathesimmer
Not applicable
5 years ago
@Bluebellflora heres the copy paste of the config log since it wouldnt let me share:

=== Application info ===
Name: Sims4
Version: 1.71.86.1220
Build: Release
=== Rating info ===
GPU: 2 GPU Memory: 4 CPU: 1 RAM: 3 CPU Speed: 1400 Threading: 3
Adjusted CPU: 1867 RAM: 4096 Adjusted RAM: 3584 Cores: 2
=== Machine info ===
OS version: Mac OS X Version 10.15.4 (Build 19E287)
OS prod type:
OS major ver: 10
OS minor ver: 15
OS SP major ver:
OS SP minor ver:
OS is 64Bit: 1
CPU: MacBookAir6,2
Brand: Intel(R) Core(TM) i5-4260U CPU @ 1.40GHz
Family: 8
Model: 7
Cores: 2
HT: 1
x64: 1
Memory: 4096MB
Free memory: 1108MB
VA space: 4095MB
User: roxdelcar
Computer: MacBook-Air-Sienna
=== Graphics device info ===
Number: 0
Name (driver): Intel HD Graphics 5000
Name (database): 4th Gen Intel(r) Core processor graphics HD 5000 - Mobile Haswell - ULT GT3 [Found: 1, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 0a26, Board: 0000011b, Chipset: 0009
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: 00000000
Texture memory: 1536MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 0
Opt. features: -d24s8
=== Options ===
NumBoots 7
LightingQuality 2
GeneralReflections 2
ObjectQuality 2
VisualEffects 2
PostProcessing 1
UseUncompressedTextures 1
TerrainQuality 1
EdgeSmoothing 1
TerrainSlopeScaling 1
SimQuality 2
ViewDistance 3
AdvancedRendering 0
VerticalSync 0
UseHiDpi 0
UiScale 100
UseOSDpi 1
ResolutionWidth 1141
ResolutionHeight 779
ResolutionRefresh 0
SceneResolution 3
VisualQuality 0
FullScreen 0
WindowedFullScreen 0
FrameRateLimit 200
DisableScreensaverInFullscreenMode 1
AudioQuality 1
Audi🤭utputMode 1
MasterLevel 35
VoiceLevel 36
SoundFXLevel 36
MusicLevel 52
MenuMusicLevel 53
UISoundSXLevel 33
AmbientLevel 255
FocusMute 1
MoodChange 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
UIMute 0
AmbientMute 0
MatchSpeedStereoMusic 1
EdgeScrolling 1
EdgeScrollingWarning 1
EnableTelemetry 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
FPInvertHorizontalRotation 0
FPInvertVerticalRotation 0
FPDisableCameraBob 0
AdvancedCamera 0
CameraSpeed 100
FPCameraSpeed 100
CursorSpeed 100
CursorAcceleration 100
ScreenshotPostUI 0
VideoCaptureSize 1
VideoCaptureQuality 3
VideoCaptureSound 1
VideoCaptureTime 0
VideoCaptureHideUI 1
AutonomyHousehold 3
AutonomyDisabledForActiveSim 0
SimsSetAgeSpeed 1
SimsSetAgingEnabled 2
TradSocialMenuEnabled 0
MemoriesHelperEnabled 1
AutoAgeUnplayed 1
NPCReplacement 1
TutorialEnabled 1
MaxProtectedSims 0
SeasonLength 0
RainOptions 0
SnowOptions 0
TemperatureEffects 1
ThunderSnowStorms 1
IcyConditions 1
FameStartSimsOptedOut 0
NPCCivicVoting 1
EcoFootprintGameplay 1
BuildEcoEffects 1
ShowWhims 0
LifestylesEffects 1
DustSystem 1
ShowModListStartup 1
ModsDisabled 0
ScriptModsEnabled 1
ShowOnlineNotifications 1
AutoReconnect 1
OnlineAccess 1
DisableComments 0
HideReportedContent 0
RazerOptionEnabled 0
AnimaticPack 1000
SurveysEnabled 1
MuteTutorialNarration 0
EnableFTUETutorialStart 0
=== Default Options ===
NumBoots 4294967295
LightingQuality 1
GeneralReflections 0
ObjectQuality 1
VisualEffects 1
PostProcessing 0
UseUncompressedTextures 0
TerrainQuality 1
EdgeSmoothing 0
TerrainSlopeScaling 0
SimQuality 1
ViewDistance 1
AdvancedRendering 0
VerticalSync 0
UseHiDpi 1
UiScale 100
UseOSDpi 1
ResolutionWidth 1517
ResolutionHeight 948
ResolutionRefresh 4294967295
SceneResolution 2
VisualQuality 1
FullScreen 0
WindowedFullScreen 0
FrameRateLimit 200
DisableScreensaverInFullscreenMode 1
AudioQuality 1
Audi🤭utputMode 1
MasterLevel 255
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
MenuMusicLevel 255
UISoundSXLevel 255
AmbientLevel 255
FocusMute 1
MoodChange 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
UIMute 0
AmbientMute 0
MatchSpeedStereoMusic 1
EdgeScrolling 1
EdgeScrollingWarning 1
EnableTelemetry 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
FPInvertHorizontalRotation 0
FPInvertVerticalRotation 0
FPDisableCameraBob 0
AdvancedCamera 0
CameraSpeed 100
FPCameraSpeed 100
CursorSpeed 100
CursorAcceleration 100
ScreenshotPostUI 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 1
VideoCaptureTime 0
VideoCaptureHideUI 1
AutonomyHousehold 3
AutonomyDisabledForActiveSim 0
SimsSetAgeSpeed 1
SimsSetAgingEnabled 2
TradSocialMenuEnabled 0
MemoriesHelperEnabled 1
AutoAgeUnplayed 1
NPCReplacement 1
TutorialEnabled 1
MaxProtectedSims 0
SeasonLength 0
RainOptions 0
SnowOptions 0
TemperatureEffects 1
ThunderSnowStorms 1
IcyConditions 1
FameStartSimsOptedOut 0
NPCCivicVoting 1
EcoFootprintGameplay 1
BuildEcoEffects 1
ShowWhims 0
LifestylesEffects 1
DustSystem 1
ShowModListStartup 1
ModsDisabled 0
ScriptModsEnabled 0
ShowOnlineNotifications 1
AutoReconnect 1
OnlineAccess 1
DisableComments 0
HideReportedContent 0
RazerOptionEnabled 0
AnimaticPack 1000
SurveysEnabled 1
MuteTutorialNarration 0
EnableFTUETutorialStart 1
siennathesimmer
Not applicable
5 years ago
@Bluebellflora and heres what i could find abt my mac:

iMac (Retina 5K, 27-inch, 2020)
Processor- 3.8 GHz 8-Core Intel Core i7
Memory- 8 GB 2667 MHz DDR4
Graphics- AMD Radeon Pro 5500 XT 8 GB

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Sims 4 keeps crashing on 2020 iMac 27

142 Replies

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