SIMS4 mac not responding and prevent me from shutting down my mac

@amazingcupcakes

How did you uninstall Origin and Sims 4?

@Bluebellflora I just delete it from my application and my Dr. Cleaner says that it's not uninstall fully, and there's an option to uninstall fully, i choose it.

@Bluebellflora Here's some screen shoot 

@amazingcupcakes

'Clean up' apps are awful and can cause more problems than they purport to solve. They routinely delete and move files that they shouldn't and can sometimes even destabilise the operating system. The best way to uninstall anything is to do it manually.

So, let's start with a clean slate. Trash the Sims 4 from your Applications folder, move the Sims 4 folder out onto your desktop from Documents > Electronic Arts and then uninstall Origin manually.

When you've done all that, and are 100% happy that you have deleted every single Origin file from the hidden Library folder, go ahead and download and install Origin again.

Let me know how you get on 🙂

@BluebellfloraOkay I'll try that, thanks a lot and you really help me a lot, I'll let you know the results 🙂

@Bluebellflora hi, i already follow all of instruction how to uninstall both origin and the sims 4, and re-install it, but it still now working ☹️ 

@amazingcupcakes

Thanks for the update. I've seen others posting about this over on the official game forum too. Has it only started since the most recent patch?

@amazingcupcakes

Can you run your Mac in Safe mode and see if the problem is still happening - https://support.apple.com/en-ie/HT201262

@Bluebellflora yes ☹️

@amazingcupcakes

It seems that it's an issue that others are suffering from too. I've started a thread asking for more info from people. Please could you post in it? It would really help get together as much data as possible 🙂 http://answers.ea.com/t5/The-Sims-Mac/INFO-REQUEST-Sims-4-not-quitting/m-p/5384267#U5384267