The Game failed to load. Error Code: 102:591668bd:1cd73dd6

Zashab_4​ 

Your posts have not been deleted. They have been merged and moved to the general Gameplay Issue forum as you posted in the Mac tech forum which is very specific but you are having a gameplay issue with a specific household and helpers in this Gameplay forum have better knowledge of the game and gameplay errors. You also posted a few weeks ago with a 102 error code and a helper did ask for more information but you never replied, presumably you managed to fix your game somehow - Error code: 102:8d094da1:d9bf8d0a | EA Forums - 12351531 

For future reference, simply clicking on your name in your post will take you to all your posts so you can find any previous ones. Or click on your name in the top right corner of your web browser then Profile. Threads and posts are often moved around if the user posted in a forum where they are unlikely to get the targeted and relevant help they need. We want to help players get back into their games as much as you want to play 🙂

Hi Zashab_4​ 

Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

- Delete the ones you have
- Trigger the error again
- Check if new ones are created
- If that is the case, please copy/paste the content here. You can open the file with any text editor.

Deleting the file won't fix your issue. Posting the info is meant for troubleshooting. 

Also is any of your Sim in that family in an active career and still at work when you closed the game ?

Hi Crinrict,

Thank you for getting back to me . Attached is the LastException file.

<?xml version="1.0" ?><root>

<report><version>2</version><sessionid>f52906a58acbf7966895c79c</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2025-08-08 19:48:03</createtime><buildsignature>Local.Unknown.Unknown.1.116.240.1220-1.300.000.216.Release</buildsignature><categoryid>persistence_service.py:696</categoryid><desyncid>f52906a58acbf7966895c79c</desyncid><systemconfig/><screenshot/><desyncdata>[manus] business_service failed to handle zone load due to exception (AttributeError: 'NoneType' object has no attribute 'lot_template_id')&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 130, in wrapped&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 126, in finally_wrap&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 175, in wrapper&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 383, in c_api_client_connect&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 612, in do_zone_spin_up&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1734, in update&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 274, in on_enter&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 429, in on_zone_load&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\business\business_service.py", line 665, in on_zone_load&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\business\business_tracker.py", line 265, in on_zone_load&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\multi_unit\rental_unit_manager.py", line 267, in on_zone_load&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\multi_unit\rental_unit_manager.py", line 202, in house_description_id&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\services\persistence_service.py", line 696, in get_house_description_id&#13;&#10;AttributeError: 'NoneType' object has no attribute 'lot_template_id'rtim=0&#13;&#10;Client Session Time: 21.39&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,526,0,6039&#13; &#10;Modded: False&#13; &#10;SystemInfo: Mac OS X Version 15.6 (Build 24G84) GPU: Apple M2 macOS Metal driver 0.0.0.0&#13; &#10;Architecture: arm64&#13; &#10;&#13; &#10;</desyncdata></report>

<report><version>2</version><sessionid>f52906a58acbf7966895c79c</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2025-08-08 19:48:03</createtime><buildsignature>Local.Unknown.Unknown.1.116.240.1220-1.300.000.216.Release</buildsignature><categoryid>cpp_message.py:107</categoryid><desyncid>f52906a58acbf7966895c79c</desyncid><systemconfig/><screenshot/><desyncdata>Exception raised while processing zone spin up sequence: Value out of range: 6360930000 (ValueError: Value out of range: 6360930000)&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 130, in wrapped&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 126, in finally_wrap&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 175, in wrapper&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 383, in c_api_client_connect&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 612, in do_zone_spin_up&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1757, in update&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 284, in on_enter&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\server\client.py", line 403, in add_selectable_sim_info&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\server\client.py", line 1080, in add_selectable_sim_info&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\server\client.py", line 481, in on_sim_added_to_skewer&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\careers\career_tracker.py", line 775, in on_sim_added_to_skewer&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\careers\career_tracker.py", line 128, in resend_at_work_infos&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\careers\career_tracker.py", line 117, in _at_work_infos&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\careers\career_base.py", line 798, in create_work_state_msg&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Core\google\protobuf\internal\cpp_message.py", line 107, in Setter&#13;&#10;ValueError: Value out of range: 6360930000rtim=0&#13;&#10;Client Session Time: 21.39&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,526,0,6039&#13; &#10;Modded: False&#13; &#10;SystemInfo: Mac OS X Version 15.6 (Build 24G84) GPU: Apple M2 macOS Metal driver 0.0.0.0&#13; &#10;Architecture: arm64&#13; &#10;&#13; &#10;</desyncdata></report>

</root>

This Sim's family, I want to play when the error comes up. They are in an active career at the top of my head, I can’t remember what career they are in, and when I last played the game, it still worked.

I hope this helps and copied its all correctly,

Zashab_4

Hi Bluebellflora,

Thank you for telling me that it was merged and moved to another forum, and how to find any future posts I post on the forums. Is it correct that I posted a few weeks back regarding the same problem? I did not know where the post went or where to go looking for it, and life happens… when I had time to come back to play the game, the same problem; that’s why I posted again. Also, a quick question, I remember a while ago when I ever posted, when I received a reply to my post, I would get an email. I never got an email saying that someone replied to my post on the forum. I have not changed any settings on my account, so I don’t understand why I am not getting emails saying I got a message on my post.

Zashab_4 

Zashab_4​ 

I have no idea about the email notifications but there is a help forum that you can look through and probably find the answer to your question EA Forums Tutorials &amp; Rules | EA Forums