Ideas
I don't understand why my 2 last to post got deleted! I keep getting this Error Code: 102:591668bd:1cd73dd6 when i want to go into playing my sims families. I Don't have and Mods or CCs in my game. Could i please get some help so i can play my game again. other wise who else can i go get help from EA? cause this is not good enough, as i have payed lots of money for this game and i have not been getting any help? and i hope this post does not get deleted cause it very rude for EA and the Sims 4 Team for deleting post when I need help fixing my game when i did nothing to my game files. Thanks and i hope to hear back from EA or the Sims 4 team soon. attached is a picture of the error code i get.
Hi Zashab_4
Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?
- Delete the ones you have
- Trigger the error again
- Check if new ones are created
- If that is the case, please copy/paste the content here. You can open the file with any text editor.
Deleting the file won't fix your issue. Posting the info is meant for troubleshooting.
Also is any of your Sim in that family in an active career and still at work when you closed the game ?
- Zashab_427 days agoRising Rookie
Hi Crinrict,
Thank you for getting back to me . Attached is the LastException file.
<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>f52906a58acbf7966895c79c</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2025-08-08 19:48:03</createtime><buildsignature>Local.Unknown.Unknown.1.116.240.1220-1.300.000.216.Release</buildsignature><categoryid>persistence_service.py:696</categoryid><desyncid>f52906a58acbf7966895c79c</desyncid><systemconfig/><screenshot/><desyncdata>[manus] business_service failed to handle zone load due to exception (AttributeError: 'NoneType' object has no attribute 'lot_template_id') Traceback (most recent call last): File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 130, in wrapped File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 126, in finally_wrap File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 175, in wrapper File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 383, in c_api_client_connect File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 612, in do_zone_spin_up File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1734, in update File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 274, in on_enter File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 429, in on_zone_load File "T:\InGame\Gameplay\Scripts\Server\business\business_service.py", line 665, in on_zone_load File "T:\InGame\Gameplay\Scripts\Server\business\business_tracker.py", line 265, in on_zone_load File "T:\InGame\Gameplay\Scripts\Server\multi_unit\rental_unit_manager.py", line 267, in on_zone_load File "T:\InGame\Gameplay\Scripts\Server\multi_unit\rental_unit_manager.py", line 202, in house_description_id File "T:\InGame\Gameplay\Scripts\Server\services\persistence_service.py", line 696, in get_house_description_id AttributeError: 'NoneType' object has no attribute 'lot_template_id'rtim=0 Client Session Time: 21.39 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,526,0,6039 Modded: False SystemInfo: Mac OS X Version 15.6 (Build 24G84) GPU: Apple M2 macOS Metal driver 0.0.0.0 Architecture: arm64 </desyncdata></report>
<report><version>2</version><sessionid>f52906a58acbf7966895c79c</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2025-08-08 19:48:03</createtime><buildsignature>Local.Unknown.Unknown.1.116.240.1220-1.300.000.216.Release</buildsignature><categoryid>cpp_message.py:107</categoryid><desyncid>f52906a58acbf7966895c79c</desyncid><systemconfig/><screenshot/><desyncdata>Exception raised while processing zone spin up sequence: Value out of range: 6360930000 (ValueError: Value out of range: 6360930000) Traceback (most recent call last): File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 130, in wrapped File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 126, in finally_wrap File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 175, in wrapper File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 383, in c_api_client_connect File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 612, in do_zone_spin_up File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1757, in update File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 284, in on_enter File "T:\InGame\Gameplay\Scripts\Server\server\client.py", line 403, in add_selectable_sim_info File "T:\InGame\Gameplay\Scripts\Server\server\client.py", line 1080, in add_selectable_sim_info File "T:\InGame\Gameplay\Scripts\Server\server\client.py", line 481, in on_sim_added_to_skewer File "T:\InGame\Gameplay\Scripts\Server\careers\career_tracker.py", line 775, in on_sim_added_to_skewer File "T:\InGame\Gameplay\Scripts\Server\careers\career_tracker.py", line 128, in resend_at_work_infos File "T:\InGame\Gameplay\Scripts\Server\careers\career_tracker.py", line 117, in _at_work_infos File "T:\InGame\Gameplay\Scripts\Server\careers\career_base.py", line 798, in create_work_state_msg File "T:\InGame\Gameplay\Scripts\Core\google\protobuf\internal\cpp_message.py", line 107, in Setter ValueError: Value out of range: 6360930000rtim=0 Client Session Time: 21.39 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,526,0,6039 Modded: False SystemInfo: Mac OS X Version 15.6 (Build 24G84) GPU: Apple M2 macOS Metal driver 0.0.0.0 Architecture: arm64 </desyncdata></report>
</root>
This Sim's family, I want to play when the error comes up. They are in an active career at the top of my head, I can’t remember what career they are in, and when I last played the game, it still worked.
I hope this helps and copied its all correctly,
Zashab_4