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vittoriapadella's avatar
vittoriapadella
Rising Newcomer
2 months ago

TS4 blocking on loading page

I have a Macbook Air Intel HD 6000 with OS Monterey 12.7.6. 
Few months ago the game has stopped working, it remains blocked on the plumbob loading page. I have tried everything, but it still won’t start, not even from other Users on my mac. I’m starting the game with no mods, cc. I’ve tried removing all cache. 
I got a crash report saying “EXC_BAD_ACCESS(SIGSEGV)”.

Is there any beta build or patch that I do not know about? What can I do? I have not been able to play since June 2025. 

ea app
launching

3 Replies

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 months ago

    vittoriapadella​ 

    The crash report you're referencing is a macOS error log which would have had a lot more information, the bit you've referenced only indicates it was probably some sort of memory issue. Are there any LastException or LastCrash reports in the Sims 4 folder from the last time you tried to launch the game? If so please copy/paste the contents here. They are far more useful than a macOS error log. Can you please provide all the info from Apple > About This Mac, I'm guessing your Mac is probably 8-10 years old now.

    Can you please try a clean Sims 4 folder as described here - [INSTRUCTIONS] How to troubleshoot and test a broken game | EA Forums - 11864548 

  • vittoriapadella's avatar
    vittoriapadella
    Rising Newcomer
    2 months ago

    Sure! I just got that error log from the crash that i am uploading. 

    I play on a MacBook Air (13-inch, 2017), 

    1,8 GHz Intel Core i5 dual-core

    8 GB 1600 MHz DDR3

    Intel HD Graphics 6000 1536 MB.

    I already tried with the clean Sims folder, I've been trying to open the sims 4 even by letting it create a new folder and all but it still won't work :( I don't think it's a problem with my saves

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 months ago

    vittoriapadella​ 

    Thanks but again that is a macOS error report and not very helpful at the moment and it is dated from the 9 November, not immediately recent. Please rename the Sims 4 folder in Documents > Electronic Arts, just add a 1 or something to the folder name. Then launch the game. Is a new Sims 4 folder created? If so, please take a screenshot of the contents of the Sims 4 folder, make sure the items are in list order.

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