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Bluebellflora's avatar
Bluebellflora
Hero+
4 months ago

Unable to start: The Sims 4 is already running - Mac only

If you're experiencing this error message it doesn't mean your game is already running, the actual message itself is incorrect. It means The Sims 4 cannot access the Electronic Arts > The Sims 4 fold...
external drive
launching
Bluebellflora's avatar
Bluebellflora
Hero+
8 years ago

@Munteax

Are you playing in Windows on your Mac? Or in macOS? Please can you provide more information about your Mac. Instructions on how to do so here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162

Can you please run the Origin reset tool. If it still doesn't work try this:

  1. In your Applications folder right click on the Sims 4 app and select Show Package Contents.
  2. Navigate to Contents > Mac OS.
  3. Right click on The Sims 4 and select Move to Trash. Don't drag the file as it will only move an alias and leave the original in place. If there is another file in the folder, The Sims 4.par, leave it alone.
  4. Now open Origin, click on The Sims 4 in your Games Library and click on Download.
peacelia's avatar
peacelia
6 years ago

pls help I did this and can't find how to re download from origin ;(((((((

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    6 years ago
    @peacelia

    Go into your Origin games library, your game will be there. Makes sure you have no filters selected and that you are logged in using the same account you purchased the game through.

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