Forum Discussion

Hero+

2 months ago

Unable to start: The Sims 4 is already running - Mac only

If you're experiencing this error message it doesn't mean your game is already running, the actual message itself is incorrect. It means The Sims 4 cannot access the Electronic Arts > The Sims 4 fold...

external drive

launching

Bluebellflora

Hero+

3 years ago

@alexispearls

One of the solutions is two posts above yours. Does the game have access to your Documents folder in System Preferences > Security & Privacy > Files & Folders?

alexispearls
3 years ago
OMG you were right! thank you so much! super happy right now. I get to recreate memories with my daughter and show her how awesome this game is.
poeticari
2 years ago
Hello, I am also experiencing this problem. Permissions have been allowed for the game, I have uninstalled and reinstalled, tried resetting origin and restarting my laptop, taking everything out of the drive and downloading the game fresh, and I am still experiencing a problem with the game being able to load. Any ideas?
- Bluebellflora
  Hero+
  2 years ago
  @poeticari
  
  Please post a screenshot of the error message and screenshots showing what access the game has in Files & Folders and Full Disk Access in System Settings.
  - poeticari
    2 years ago
    Origin, Sims 4 & 3 all have full disk access. I think it is important to add that I am using an external hard drive.