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Bluebellflora's avatar
Bluebellflora
Hero+
4 months ago

Unable to start: The Sims 4 is already running - Mac only

If you're experiencing this error message it doesn't mean your game is already running, the actual message itself is incorrect. It means The Sims 4 cannot access the Electronic Arts > The Sims 4 fold...
external drive
launching
Bluebellflora's avatar
Bluebellflora
Hero+
6 years ago
@Pupalaikis

Unfortunately no, the game is tied to your Origin account not your Mac. We need to try and get this working in your normal Origin account.

Does your game have permission to access the Documents folder on your Mac? You can check in System Preferences > Security & Privacy > Files & Folders, make sure the Sims 4 is selected in the window to the right.
Pupalaikis's avatar
Pupalaikis
6 years ago
@Bluebellflora That seems to have fixed it. After following your instructions, restarting, double checking for updates and fixing problems, the game will now open. No more error code!

Thank you so much for the help. My daughter will finally get to play her game.

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