Forum Discussion

Nvldia-'s avatar
Nvldia-
3 years ago
Solved

Vanilla game doesn't launch after 18 April Apple silicon patch

My game won't open on my mac, I just instaleld it and idk if it's because I have the latest mac OS and it just doesn't meet the requirements for sims 4. and i also have an M2 chip so idk... super ano...
mac
  • TheSimsDirect's avatar
    TheSimsDirect
    3 years ago
    Marked as the solution for visibility and troubleshooting

    Hello.

    A fix was released recently on Origin related to this issue.  Is anyone still seeing this on Mac with the most recent version of Origin? 

    If so, please submit an Error Report and send the Report ID (either through direct message to me or a post on this thread).

    https://help.ea.com/en/help/origin/origin/how-to-use-origin-error-reporting/

merrysimmaker's avatar
merrysimmaker
Seasoned Veteran
3 years ago

@j0celynj0nes38if you are on a mac and can't launch normally, I was told by EA chat that it's a global known problem affecting many mac users and there is nothing I can do to fix it. You can click on the contact us and use the chat option and share your specifics and I bet they'd be able to tell you if you are affected or not. I have reached out twice and this is what is told to me and they said there is no reason to continue troubleshooting it b/c I can't fix it on my end. There are several others posting in FB groups as well. It really is a pain but my issue started immediately after the patch and was obviously patch related which is on EA but they know and are "working on it". This is words directly from them related specifically to my case but I've been trying to help spread the word and urge anyone who has a launch issue that might be related to reach out. If it's not related hopefully they can help you resolve it and if it is, then we are asked just to wait for the fix but there is no turnaround time. I'm sorry, I hate it. I tried every help option but they said it wouldn't matter what I tried b/c it was on their end.

j0celynj0nes38's avatar
j0celynj0nes38
3 years ago
@mrstank30 Thank you for the extra info. My issue is also patch related. It started when I opened Origin Friday evening - I hadn't used it since 4/16. It said it downloaded the patch but the game would never load after that. When I posted in a discord help server about it they said my version of Sims was outdated, so the patch never fully installed. I have sent an email to EA but I can't find their chat feature. Can you tell me how you found their chat?
  • merrysimmaker's avatar
    merrysimmaker
    Seasoned Veteran
    3 years ago
    @j0celynj0nes38 I wonder why they thought your sims version would be outdated? I wouldn't have thought that was possible IMO. Unless you had turned off updates/play only offline or something maybe? I don't see a chat option right now so I wonder if they have certain times of the day the chat is offline. I'm central standard time and both times I chatted was mid afternoon. I went to the contact us (https://help.ea.com/en/contact-us/) link and chose sims 4 then it let me put in the issue (game doesn't launch) and mac, etc. When it popped up I had chat or email. I just checked now (10 pm CST) and do not see a chat option. It's worth a try during the day. I don't think I have ever had a patch not fully install properly so while that seems possible maybe not super likely. When my error occurred, I had my game open and it crashed. I reopened and got the patch notice. I hadn't known one was coming. I usually prepare. So I let it update and immediately after my game would not launch properly.

    I'm literally talking this through with my husband for any other ideas (he's a software engineer) but as we were talking, it occured to me you are on an intel mac. I am too. (2019 i9 macbook pro with 32 gigs) I wonder if that's the connection or the cause of our launch issues since some mac users are not experiencing the issue?? I'm just brainstorming ideas and thought maybe they are on the M1 or M2. I'm a dork, I have an M1 mac mini, I can test that theory tomorrow. Sorry to ramble. Keep in mind I am no expert, just an average, very long term user with a smarter than the average husband combining knowledge and experience, lol.

    Can you get the game to open if you open origin first, then click on play via the game link IN origin? The first time I got it to work it took like 12 tries but it finally opened and I could immediately see the difference in how it opened. Good luck!!
  • j0celynj0nes38's avatar
    j0celynj0nes38
    3 years ago

    My version is outdated because the patch didn't download correctly. My version is: 1.96.397.1220 Per the SIMs4 patch notes, the patch that came out on 4/18 is 1.97.42.1230. Automatic updates is on - but the patch must have failed because my issue arose immediately after the patch looked like it downloaded, but my version history didn't change to that of the patch. The GameVersion.txt file in Docs/EA/Sims4 folder was last modified March 24th with the last patch. I only play the Sims4 on weekends, so my patches usually download on Friday evenings when I open Origin. 

    Thank you for sending the link. Now that it's day time I got into the chat no problem. Chat had this to say: 

    "Jocelyn you would be glad to know that everything is fine and no need to worry about it. For you only, I have reported this issue to our concerned team, and as per them, other players are also facing the same issue and our team is working hard to fix this issue as soon as possible. They will investigate for you. So please do not worry, please wait for some time."

    Opening through Origin is the normal way I launch the game - and it's not working. I had never tried launching through the Sims4 icon in Applications before the troubleshooting here suggested it. That also isn't working. 

    I'm in the same boat as you. Just an average user with a fairly decent understanding of computers - and with an IT partner to boot 🙂 So I guess I'll just keep waiting for now. Good luck and thanks for your help/brainstorming!

  • Littlekitty1007's avatar
    Littlekitty1007
    3 years ago

    i have the same problem, I have no problem to load origin but when I click to play nothing happens... 

  • Littlekitty1007's avatar
    Littlekitty1007
    3 years ago

    I have done a new account on my Mac, and the same thing happened with it also, I can login on origin but when I click on the “play” icon nothing happens, i could play until today! So I don’t really know what to do 

  • Littlekitty1007's avatar
    Littlekitty1007
    3 years ago

    Hi! Now I have resetting origin, and I did also reinstall everything, and it still doesn’t work, i come in on origin with no problem and everything works, but when I click on the “play” icon, the sims icon pops up like it uses to but then disappears and I’m back on the origin page again, it’s like the sims and the origin doesn’t seems to connect with one another. 

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    3 years ago
    @Littlekitty1007

    I've moved your posts into this ongoing thread where others have reported the same issue as you.

    Could you try two things:

    1. Disable Origin in-game, Origin > Preferences > Origin in-game and toggle it off if it is on.
    2. Open System Settings > Security & Privacy > Full Disk Access and post a screenshot of the settings for Origin (and Sims 4 if it is there). Do the same in Files & Folders for The Sims 4.

    Which exact model Mac do you have and macOS version? Apple > About This Mac.

About The Sims 4 Technical Issues - Mac

Do you have technical issues with The Sims 4 on Mac? Get help from the community here!8,158 PostsLatest Activity: 3 hours ago

Community Highlights