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AgnewLeah's avatar
2 years ago
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Accidentally moved my Electronic Arts folder to desktop.

I accidentally moved my Electronic Arts folder with the Sims 4 file in it to my desktop. This caused a lot of problems. At first the game was reset to factory settings and wouldn’t save and the graphics and resolution was messed up and all my saved stuff was gone. It works now and will save games - I fixed the resolution a little bit but something still seems off with it. Today when I opened the ea app it said I do not have access because someone else owns the game. I clicked on recovery app and that worked. Even though my game is working I can sort of tell that something is still wrong with it. Is there any way I can put it back to the original location? The desktop folder keeps popping up even if I move or delete it. I tried uninstalling and reinstalling multiple times and it didn’t do anything. Please help! Thank you

  • @AgnewLeah  Alright, the issue isn't free space, but I'm not sure why else OneDrive would say it's unable to sync your folders.  Did Microsoft support say anything about that?  I'm not asking you to go back to support, only wondering if you know why this is happening.  When the user blocks syncing, OneDrive normally just says it's not syncing the folder(s) in question, not that it's unable to do so.

    Did it help to pause syncing—were you able to delete the folder on your desktop?  If not, do you see that folder's contents on onedrive.com, and can you delete it from there?

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