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JayTheBean1's avatar
JayTheBean1
Newcomer
22 hours ago

Game opens on a black screen

Exactly as the title says, whenever I try to open the Sims, it will load with the logo and everything, and then just has a black screen. I can see my cursor and it's got the usual Sims 4 style, but I can't click or open anything. I have tried re-installing the entire game file, I have removed several sets of data/history, but I can't get it to open like normal. Attachment is what I see when I open the game, just a black screen. 

1 Reply

  • Hi JayTheBean1​ 

    I moved this to the PC tech forum. To be sure, you're not using any mods/cc ?

    Could you post your Computer's DxDiag?

    • - Press Windows-Key + R
    • - Type: DxDiag
    • - Click on Save all Information.
    • - Attach the Text File to your post