Forum Discussion

TacoSalad4343's avatar
TacoSalad4343
3 years ago

Addons missing from EA account after moving from Origin.

I haven't played the Sims 4 in a long while, and when I downloaded the new EA launcher and started the game, all of my add on packs that I purchased were missing. My save with them would load and give me a notice saying said items were removed from my world due to me not owning them. The issue here is, when I tried to go to my orders history, it said I bought the Sims 4 today for 0.00$. Which I didn't, I bought it years ago. I just want my single add on pack back if I can. "get to work"

pc

7 Replies

  • roberta591's avatar
    roberta591
    Hero (Retired)
    3 years ago

    @TacoSalad4343   The Sims 4 base game is now free. Are you logging in to the same account you used before? Your purchases are locked to the account open at the time of purchase. If you created a new account your pusrchases will not show. As this is an open public forum for users by users accounts can not be accessed here. You will need to contact  an EA support to address this issue.

  • TacoSalad4343's avatar
    TacoSalad4343
    3 years ago

    Well thank you for this. Turns out it was on my old EA account, issue is I forgot the password and password recovery isn't working. Not receiving the recovery email for some reason.

  • TacoSalad4343's avatar
    TacoSalad4343
    3 years ago

    Well it seems like that email doesn't work for some reason. Spent a good long time trying everything, but that email won't receive any emails from EA or otherwise. I can only accept tips and pity now it seems.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @TacoSalad4343  Have you checked the spam filter for your email account?  EA emails can often land there.

    Another thing you can try is contacting EA customer support for help.  A support rep would also send you an email to confirm you own the address tied to the account, but that email might get through where the auto-generated password recovery email does not.

    https://help.ea.com/en/contact-us/

  • TacoSalad4343's avatar
    TacoSalad4343
    3 years ago
    @puzzlezaddict Yes, I check the spam folder, checked everything everywhere I could. Did just about everything I thought I could to get it to work. I sent messages to it using other emails and other ways, still nothing. I can open it in outlook, but nothing ever arrives. Checked my email using an email checking website, and it said it could have mail routed to it but the account could not be validated, whatever that means.
    I think that email account is simply busted for some reason. So unless I could somehow migrate that account to an email that works, or resurrect that dead email, I'm boned.
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @TacoSalad4343  You might be able to go through EA's account recovery process, also through customer support.  If you can prove you're the owner of this account, a support rep will be able to change the email address for you.

    I don't know what domain the email address uses, but you could also try contacting the host to see if there's anything to be reset on that end.

  • roberta591's avatar
    roberta591
    Hero (Retired)
    3 years ago

    @TacoSalad4343   Some email severs will turn off an email account if it is dormant after a given period of time. There are tools that can tell you if the email is still active. Try gsuit.tools/verify-email. Most email domains have a way to verify email addresses. EA support may be able to merge the EA accounts without knowing the password of the old account.

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