All of my Add-On purchases are gone from my library

hi!! i would really appreciate any support or suggestions as to what i can do here because EA support has been no help at all. i’m gonna write this out as simple as i can because it’s really complicated

platform: pc, windows 10

mods?: yes

cc?: yes

the issues:

-add ons are removed from both the sims 4 game and my EA library

-my play time was reduced down to 0

the complications:

-original account username was changed

-original email has been changed (no access to receipts, the email was compromised years ago)

-i have successfully played on The Sims with this account and with all of my purchased add-on packs AFTER these changes had been made,

-last time i played was about 8 months ago at the most

-there is proof of me owning DLC content in my game files

-you can tell i owned these packs when you open the game because my “Continue Game” save has a bunch of items missing which were all from these packs

-to free up some storage (to even play this **bleep** game) i let microsoft suggest some files to delete, and then i removed them. many of them ended up being my CC files, so i restored them

what i’ve already tried:

-talking to EA support for two hours

-resetting cashe

-“repairing” the game

-logging in and out over and over again

-restarting my pc

-updating my pc

-opening the game and checking the marketplace or whatever (when i used to play this wasn’t a thing, so it’s new to me)

-checking the add-ons in the EA app (which said i did not own them and gave me the option to buy them)

-moving the DLC folder i found around in my files

-restarting the app

-EA forums

-app recovery

-crying

-hitting my desk

-kicking my computer

-prayer

as you may have inferred by the fact that i’m even making this post (and hopefully confirmed by the long list) i’m out of ideas and very sick of this. i 100% own these add on packs, they were literally my whole childhood. i would save up my christmas or birthday money to buy them. maybe i dont need to say this because you can assume, but im so upset.

if you can offer ANYTHING to help, please do. thank you.