Arianera To get a refund, you'll need to talk to an EA customer support rep directly, but I would strongly recommend live chat rather than email because a real-time conversation is much more likely to be successful. When you don't see the option, the thing to do is to try a different category of issue. Or you can try using the site without signing in, which is usually an option if you're not already signed in.
For the white screen, does this happen in a new save too? If so, it's almost always mod-related, T.O.O.L. in particular. If only the current save is affected, try reverting to a version of the save from before you installed the pack so that the world (hopefully) loads properly this time around.
https://sims4.crinrict.com/eng/2014/09/recover-backup-save-game/
GameGirl2168a Simply changing your username should never delete your data. But if you create a new account with that username, then it wouldn't have access to the data from the old account. I also notice that there's a gamegirl2168 on this site as well, and you could probably have your two accounts merged by contacting support.
I say "probably" because ownership of some games blocks merging (Apex Legends is one), and because some content doesn't transfer. But Sims 4 packs should all transfer fine. The problem is limited to in-game purchases (Sims 3 Store content, coins/shards/etc. for competitive games) and some very old games that can't be added to accounts anymore.
yup, that's me, without the "a". gamegirl2168 is my original (and actually first ever) username, from way back in the early '90s. this current username was a creation of EA's, from a short time after they purchased the POGO gamesite, when they began to require players of their games and the POGO games use the same username. it was in trying to have them fix/replace content lost from a different merge that their techs messed up and I was forced to transfer to this account name. honestly, I really hate that EA got rid of the game support phone line, because only being able to use the texting only chat help is not only frustrating (and only partially because all the game support is now located somewhere in South Asia), but it's also excruciatingly painful because I have a degenerative condition in both hands which makes typing very hard after just a minute or so. anyhow, I'll get used to the account name change in time.
