Hello and have a Merry Christmas! I recently bought from the EA app the Horse Ranch Expansion pack and since then the game seems to be crushing all of the time. I've noticed that when I enter the Build Mode and try to move some spesific objects , all of a sudden I exit the whole game. Another problem that I am facing is the lagging. I've even tried to decrease the game's revolution but of course the graphics are horrible. Any thoughts?
I have attached the DxDiag text.
Xr1st1naki Thanks for the dxdiag, which shows a very specific error between your laptop's Intel graphics driver and Sims 4's DirectX 9 mode. Please try installing the newest driver (Intel, not Nvidia) that Dell offers for your laptop. You can find it here:
https://www.dell.com/support/home/en-us/product-support/product/inspiron-15-3520-laptop/drivers
Run the installer as an admin: right-click the download and select "Run as administrator." Restart your computer after installing and before trying to play.
This driver may or may not fix the issue; I'm not sure it's new enough to do so. If you get another crash, please force the game to run in DirectX 11 mode instead. Open the EA App, click Sims 4 > Manage > View properties, and add -dx11 to the command line box.
The next updated driver from Dell should fix the issue if this one does not, but in the interim, playing in DirectX 11 mode should work and won't do any harm.
Separately, I see a number of BlueScreens in your dxdiag. I would suggest using the same website linked above to let Dell install any and all drivers that need updating. At the top of the page, click This Device, enter your service tag if necessary, and let the site download whatever it recommends. Then restart your laptop again before doing anything else.
If this doesn't help with the BlueScreens, and you'd like to troubleshoot the issue further, let me know.
Hello again and thank you for helping me out!
As far as the driver is concerned , I dowloaded all the available updates. But I didnt find the ''view properties'' button that you mentioned. I have uploaded a screenshot for you to see. The only available option to click is the (EA> Sims4> Manage> Manage add-ons. What can I do ?
Thank you again!
Xr1st1naki The option would be in Steam since that's what you used to install the game. You can find instructions for switching between DX9 and 11 modes in Steam in this guide:
DirectX 11 (DX11) for The Sims 4 - A Step-by-Step Guide | EA Forums - 11811172
To answer the question in your other thread, about getting a black screen:
Try forcing the game to launch in windowed mode. Open Options.ini, in Documents > Electronic Arts > The Sims 4, and set fullscreen to 0 (zero). You can edit the resolution here too, but switching to windowed mode is more reliable.
If this doesn't help, remove Options.ini entirely and try again. This resets all your in-game options to their defaults, and the defaults should work fine.
It's fine to experiment with the in-game settings in general, even if you keep getting black screens when yo push things too far. At worst, you can always delete Options.ini again. And you can keep a backup copy of this file with most of the settings the way you like them, to have it on hand to restore when another change doesn't work out instead of starting from scratch with a new copy of the files.
Please keep to one thread from now on, at least until you've addressed your current issues.
