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127101019's avatar
127101019
Newcomer
17 hours ago

Bought R&L pack but not showing up

I’m having the same issue ☹️ I bought it on Wednesday and I have no mods installed or cc and it’s still not showing up in my game or in the store. 

expansion packs
missing content
never cc or mods

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    15 hours ago

    Hey 127101019​, 

    Could you please check your payment history and confirm whether your purchase went through? If you made more than one attempt to purchase the pack, the failed or pending payment(s) might be tangling up the successful one(s) and your entitlement grant. It'd be best if you reach out to our live support team for direct support, as they'll have the right tools and records to investigate further with you. 

    Let us know how it goes, thanks! 

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