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StayHopeFulI's avatar
5 years ago

Broken Vet Clinic

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.65.77.1020
What expansions, game packs, and stuff packs do you have installed? Cats and Dogs, Seasons, Parenthood, Backyard Stuff, Kids Room Stuff, Strangerville, Dine Out, Vampires
Steps: How can we find the bug ourselves? Own a vet clinic, hire employees/try to bill pet owner
What happens when the bug occurs? Can't bill owner, option appears but gets cancelled immediately, can only dismiss owner, customer rating/satisfaction goes down. Employees don't examine pets or greet them, only once or twice and then they get stuck and stand still, even when debug resetting them.
What do you expect to see? Employees taking care, cleaning, examining, and greeting animals, employees walking around, bill owner and get money for curing their pet.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? No

So I have a lesbian couple, just got engaged, with a cat. I'm going by the storyline I made, and my main sim wants to be a vet and take care of animals. After hours of hard work, I can finally buy a vet clinic. I have 2 employees, the woman from the Delgato family (vet 3 skill) and a random sim (vet 1 skill). Everything seemed to be going fine, until halfway through the day they just stopped moving, however every couple of hours Delgato examines the pets, yet they take forever to cure them. I playtested the vet clinic and it's completely functional, no items blocking anything, no cheats, etc. I'm considering placing a new clinic down. I can't bill owners anymore, just dismiss them, and billing them hardly happens automatically. I have to keep disallowing new customers because my sim has to do everything herself. I closed the clinic because I'm losing money and ratings. This has happens almost 100% of the time, I just hardly own a vet clinic in my storylines, I play on the lowest settings possible, laptop mod off, (sims setting high of course) with little lag unless I'm recording videos. Nothing absolutely game breaking has happened to me before. I also can't train my cat to stay off of counters, I lecture him but relationship doesn't go down, and it never says he learned to stay off of counters. Any and all help is appreciated.

8 Replies

  • hello, just for more information, when you examine the pets as a vet was there a pop up on the left side that gives you an indicator of things you require to do until you have enough to cure them? for ex, "check mouth" you can discover they have bad breath "check ears" you discover they might have high temperature. once you do a few of these, there will be an option for a cure, either a spray or a medicated treat or refer the pet to a operation machine. As far as i know the vet can't bill owners until their pets is at least examine at the exam table & given some kind of cure, even if it is the wrong cure & the pet is still sick after.

    When it comes to other employees the higher their vet skill the more chance they can cure pets without you having to interject or help, the reason they stop might be because their vet skill is not high enough, you need to make sure to get them training everyday when they come to work so that they go to training after work & gain vet skill the next day.

    I haven't played the vet clinic with low level vet skill with my employees, i always open the vet, set clinic to not receive customers then click all my vet to train them then close the vet again & keep doing that until all my employees have full vet skill.(this will take a couple of days of opening & closing the vet just for the purpose of training) once all of them have full vet skill then i open the clinic to finally get customers. you spend a lot more money this way before you actually earn since you keep training all your vet employees so make sure you have enough if you want to try this method. this might also be good to try to see if there is any change in your sims actions when it comes to examining pets.

    It might be good also to try the vet again without any cc or mods to see if there is any change, sometimes mods & cc can effect game play

    The training of your cat might have to go to a different tread since it seems like a different bug to this one but sometimes if you don't catch them at the right moment, the cat doesn't register it at all & ignore you, it might be just this rather that a glitch because when they ignore you the relationship won't be effected. it takes me days to train my cat off counters, since it continued to jump across one to the other & you can't scold them unless they jump down, as when the cat is on the counter it can't receive scolding it will tell the cat to jump down but if you don't catch them right at that moment the cat will jump up on the counter again & you can't scold them if this happen. so you have to be at the right moment. This might just be whats happening to you, i could be wrong, this is just my personal experience with training my cat in game.

  • Yes, the pop up is there. I cure the pet, yet I still can't bill the owner even if I check everything and make sure that I cure the pet of any sickness. I've removed all custom content and mods in my game, and placed the family in a new save, and the issue still occurs. I've been paying for training, Delgato is now level 5, and random sim is now at level 3 or 4. They still seem to stand outside of the clinic and not move, or not show up at all. I've praised, promoted, demoted, fired, and criticized each of my employees, but their behavior never changes. I got a base family off of the gallery, and a new clinic, worked on their skills, and the same issue still happens even with sims I made myself.

    I fixed the issue with my cat though, just needed to replace him with a twin.

  • maydussa's avatar
    maydussa
    5 years ago

    hmm that is strange, i just went & tested my vet clinic, everything seem to work for me, i have the option to bill the owner & all my workers are able to examine pets & automatically bill the owners after but all of the vets are 10 skills along with my playable sim. Have you made sure all your other vets are allowed to treat patient under the manage employee tab under responsibility?

  • @StayHopeFulI Sounds like you're reporting multiple things here.

    - Is the owners pet at the clinic as well ? There's this old issue that's probably the cause for the billing issue: https://answers.ea.com/t5/Bug-Reports/TO-ADD-CD-Can-t-bill-pet-owner-if-owned-pets-are-at-clinic/td-p/6413142/ if you do
    - Here's a thread for the employees not working too well: https://answers.ea.com/t5/Bug-Reports/NEEDS-INPUT-CD-Vet-Employees-Taking-all-day-to-treat-1-pet/td-p/7019731/
    - Lecture cat on counter issue: https://answers.ea.com/t5/Bug-Reports/TO-ADD-CD-Cat-still-jumps-on-counters-after-being-lectured/td-p/6777386/

    As for the getting stuck, do they get stuck like this: https://answers.ea.com/t5/Bug-Reports/NEEDS-INFO-Sims-Freezing-not-moving-Time-goes-on/td-p/9242252 ?
  • Yes, I have, one of them is set to clean and care for the animals, and the other is set to not clean and just take care of the animals.

    No, I always keep the owner's pet at home, she usually works by herself. And yes, they do get stuck like that. They get stuck outside of the lot, and never move no matter how many times I reset them or how fast/slow the time is going.

    [Admin - merged consecutive posts together]

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