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FatherTea's avatar
FatherTea
Seasoned Newcomer
3 days ago

Cabinets and Counters Causing Crashes

I don't know if anyone else is running into this issue or if it's just me but since having downloaded and played TS4 for the first time in a few years, my game completely freezes up and crashes whenever I go to place kitchen cabinets. The same thing was happening at first with kitchen counters but after 7 crashes in a row it seemed to have corrected itself but I do worry that they're a ticking time bomb and will return to crashing my game. My main issue is with the cabinets. Anytime I click on the icon for a cabinet, any time I hover over to change the colour or the cabinet type my game instantly crashes. I've tried all that I know how to do: deleted saves I don't really play, removed my mods folder, lower my game settings and still the sight of a cabinet causes my game to spontaneously keel over and crash. Help me sims team, you're my only hope.

1 Reply

  • FatherTea​  Please switch to DirectX 11 mode, if you're not using it already.  You can see the mode (DX9 or DX11) in the lower-left corner of the Main Menu, after the version number.  Here's how to switch:

    DirectX 11 (DX11) for The Sims 4 - A Step-by-Step Guide | EA Forums - 11811172

    If that doesn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.