Forum Discussion

Anonymous

11 years ago

Solved

Camera Spinning in Sims 4 when try to turn or pan Camera

I have brought and installed the game pack outdoor retreat and ever since I have not been able to play Sims 4 as the camera keeps acting nuts and spinning around madly when I try to pan or tilt the camera.

I was really hoping it would be fixed in the February update but this has not been the case.

I have uninstalled the game and reinstalled and origin also installed all updates and outdoor retreat game pack so still experiencing the same problem.

Is there a fix in progress for this or how can I uninstall Outdoor retreat to make my game playable again.

Anonymous
11 years ago
Thank you for your help on this issue plesase see link below to the DxDiag as requested.
http://pastebin.com/x7ASg5Ru

8 Replies

crinrict
Hero+
11 years ago
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files and make a backup.
Anonymous
11 years ago
http://vid8.photobucket.com/albums/a23/kyea2278/sims%202/Video-8.mp4
Unfortunatly that didn't work the camera issue still remains I can zoom in and move camera left to right and back and forth but tilt and pan do not work just spins the game crazy link above.
I've checked my drivers and they are all updated.
Phantomlover1717
Legend
11 years ago
Nauseating to watch...

I don't know of this issue, so I'll trow some stuff at you and think if that might be the case.

Do you have the Sims 3 mouse option on?
You can find that in the options and then Camera and Controls. This might help.

It's weird that it moves on it's own, have you tried a white piece of paper underneath the your mouse?

Also I think it could be your videocard... Also maybe a button that is stuck, on you mouse, on your keyboard...

When thinking about the problem, you use your scroll wheel to zoom, and to turn, and the problem is worse when zooming.
Could you check if the inside of your mouse is clean? Or that the mousewheel might be broken, even try a different mouse?
crinrict
Hero+
11 years ago
Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

Please either use pastebin.com and put the link here or use spoiler tags.
Anonymous
11 years ago
Thank you for your help on this issue plesase see link below to the DxDiag as requested.
http://pastebin.com/x7ASg5Ru
Anonymous
11 years ago
Yeah not sure why or what happened but I loaded up game and it's behaving normally like it should thank you very much for helping me I much appreciate your efforts 🙂
RasmusLa2006
6 years ago
I have the same problem and it happened when i accidentally pressed... Now i just gotta know how to see the key bindings....
EA_Darko
Community Manager
6 years ago
Hey @RasmusLa2006 as this thread is quite old then I'm locking it.

If you are having an issue then please create a new thread with as much info as possible.

Darko