Forum Discussion

ariareadykids's avatar
ariareadykids
Seasoned Newcomer
5 months ago

can’t even open the game

is anyone else not even able to launch the game?? i’ve been trying for over 24 hours at this point even though my game was initially fine after downloading the update. even after clearing cache, chec...
crashing
ea app
launching
  • puzzlezaddict's avatar
    puzzlezaddict
    5 months ago

    ariareadykids kidsimer  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

puzzlezaddict's avatar
puzzlezaddict
Hero+

ariareadykids kidsimer  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

ariareadykids's avatar
ariareadykids
Seasoned Newcomer
5 months ago

forgot I made this post lol, the clean game ran perfectly fine, so I took the long route and went into my sims folder to move my files over in chunks and then try launching the game each time. 

all of my saves and my mods were fine, but when I moved over my tray files, the game would crash again. i’m not sure what I had in there that was corrupted, especially since it was fine until several days after the update, so I think that the EA app is at least partially to blame. but I deleted basically everything in the sims folder aside from from my mods and saves and that was the solution.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.

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