Can’t repair or update Sims4

@VampireLuna3  Restart your computer and disable your antivirus, temporarily of course, then try again to repair.  Don't reenable the AV until you've tested Sims 4 once.  As long as you don't do anything else at the same time, your computer should be safe.

If this helps, set an exception in your antivirus for EADesktop.exe.  Set exceptions for TS4_x64, TS4_DX9_x64, and TS4_Launcher_x64 as well, or the entire Bin folder they're in.

@VampireLuna3  Try reinstalling the game to a new location.  There might be a faster way to fix this, but looking for that faster way would likely take more time than simply reinstalling.  Do a clean uninstall first (of both Sims 4 and the EA App), as described here:

https://answers.ea.com/t5/PC/CURRENT-ISSUE-Sims-4-DLC-shows-as-installed-won-t-load-in-game/m-p/12942151#uninstall

It's important to create a new folder into which you'll install Sims 4.  That folder can be on D, that's fine, but installing directly to D:\ might be the issue here.

Please leave your antivirus disabled when reinstalling the EA App and Sims 4, and don't reenable it until you've tested the game once, if you can get that far.

I just uninstalled everything and tried downloading to a new location but now I can’t even download the Sims4 at all😞 do you know how to fix? Thanks

@VampireLuna3  What happens when you try to install the game?  If you get an error, please post a screenshot of it.

I get no error pop up. The download just won’t go past preparing installing 2%.

@VampireLuna3  Please run a dxdiag and attach it to a reply here.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Please also let me know if you're able to test a different network, for example you could take a laptop to work/school or a library.