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kotrakool's avatar
kotrakool
Seasoned Newcomer
8 months ago
Solved

Cannot play Error Code 22

Hi After the latest update, I can no longer play the game. - Loading a save causes the issue shown in the attached images. - Selecting New Game causes the game to crash. - I can only play the sce...
crashing
  • kotrakool's avatar
    kotrakool
    8 months ago

    Hi, puzzlezaddict​ 
    I do not have any antivirus software installed apart from Windows Defender.
    Following your suggestion, I deleted the Sims folder in Documents, but this caused the game to crash unexpectedly. It also showed an error saying I had run out of memory, which seemed strange because I can still run other high-graphics games without any issues.

    So, I went back to Windows Defender, added both the main game folder and the Saves folder to the exclusion list—and that seems to have resolved the problem.

    It might be related to a recent Windows update. The last time I played, on 29 April 2025, everything was working fine.

    Anyway, thank you everything is working now.

puzzlezaddict's avatar
puzzlezaddict
Hero+
8 months ago

kotrakool​  It's very possible that Defender updated in a way that can impact Sims 4 in the last few days.  I saw a couple other reports of this particular error, not nearly enough to say Defender is blocking the game all the time, but you may not be the only one.  Anyway, it's good to know that setting exceptions helps, as it usually does in these cases.

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