Forum Discussion

Anonymous

9 years ago

can't find digital download of the sims4 in my library

I bought the sims 4 but could not get it to run on my computer, and origin wanted to know if Id like to download it digitally. So I did, as I put in all the numbers I was suppose to and it downloaded...

Phantomlover1717

Legend

9 years ago

Are you sure you are looking in the right account? It should be the one you used to install the game with the first time.

If so, try these:

The game no longer shows up in Origin

Try the following things:

Restart Origin.
Log out and back in and use the email address instead of the user name. Make sure to use the one you used to register the game in the first place.
Reinstall Origin.
Restart your router/modem.
Make sure the game isn't hidden by accident. To check, put the filter to Hidden Games. If it's there, right-click on the game to unhide ((click on the spoiler below to view an exemplary screenshot))

Spoiler
Get in touch with an EA Game Advisor.