Can't go past the loading screen. Unavoidable crash.
For the past month, I've been unable to launch Sims 4 properly, and I can't understand what's wrong with it. I've tried many troubleshooting steps, including:
-Clean reinstall
-Removal of all mods
-Clearing the "The Sims 4" folder in "Documents"
-Removing all saves
-Clearing Cache
-Driver updates
-Running as admin
-Verifying game files (steam/EAapp)
-Running the .exe directly
-dropping files from another pc installation
No matter what I do though, the game has absolutely no way of going past the first screen. It either crashes in a full white/black blinking screen before getting stuck and/or disappearing, or it stops working upon first user input. (mouseclick/keypress.)
PC requirements are not the issue. It worked perfectly fine before.
MetalKnight_X If you have an HP gaming laptop, Victus or Omen, please try these suggestions:
Game won’t launch | EA Forums - 4992631
Managed to fix my problem where it crashes during launch after update | EA Forums - 4998584Or put the laptop into night mode before opening the game.
If that doesn't help, or you have a different model computer, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
