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Anonymous's avatar
Anonymous
11 years ago

Can't install The Sims 4, Can't install VC++, Access Denied Issue

I asked this a couple days ago on a pre-existing VC++ error thread and haven't gotten a response, so I thought I would make a new thread.


I'm pretty much at my wits end. I ran as administrator (origin itself and when I tried to re-install VC++ manually), didn't help (I am the system admin btw). I tried to install VC++ manually, didn't work, access denied. I deleted the update file specified in another thread regarding the VC++, didn't work. Some other website regarding the VC++ access denied error told me to allow full control on a folder that doesn't exist for me (C:\ProgramData\Package Cache).

Edit: Just now ran System File Checker. It said that it found corrupt files but couldn't repair all of them and that it created a log at C:\Windows\Logs\CBS; when I try to open the log I get the same access denied message I get when I try and re-install VC++

Edit #2: ran SubInACL this morning to completion and even that still didn't fix my issue

pc

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  • Anonymous's avatar
    Anonymous
    11 years ago

    Honestly, completely wiping my computer and reinstalling isn't worth it to me. I'd rather just wait and try and install it whenever I get a new computer (which might hopefully be later this year.) Spent around 4 hours troubleshooting with a friend and still couldn't fix anything even after using combofix, JRT, and cleaning up some registries with CCleaner. I also retried everything suggested here in this forum yet again.

    So I'm afraid at this point wiping my computer and reinstalling my OS might be the only option to get the game to install. As a great little bonus note I used the actual EA text support and all the support agent did was tell me to manually download VC++ 2013 and try and install by running as admin. (aka the most basic solution that I had already tried a million times.) After that failed he told me it was an issue with my computer and he couldn't help and to end the chat.

  • Phantomlover1717's avatar
    Phantomlover1717
    Legend
    11 years ago

    Yes, that´s because they are trained to handle problems a certain way. 

    Beyond that is unknown territory, if they do help you they might cause damage to your computer.
    That could result in a law suite, and a bad reputation for the EA support. 

    What you could do is try contacting Windows, because this is an Windows problem.

    From what I read in the Dutch part of the Windows site it's advised to go to start - control panel - programs and features
    Then uninstall all the Microsoft Visual C++  then reinstall it, you know how. And check for updates after that. 

    @AmandaFields I hope the fix is that easy. Maybe we/you just missed something and doing it all again will fix it. 

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