cant log in

i am not making a new account that will just take more of my storage space

ArthurShadows60​  Okay, there's nothing obviously wrong in the dxdiag.  So please check your antivirus for any recent actions involving Sims 4, and set exceptions if necessary.  To see what antivirus you're using, open Windows Settings > Updates & Security > Virus & threat protection.

Here's how to set exceptions for a few common antivirus programs:

https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html

If that doesn't help, please create a new Windows account on your computer and try playing there.  Make it local, as in, don't link it to your Microsoft account or any email address.  (You can keep saying you don't have the info until you're asked some security questions instead.)  Here's how to create a new account:

https://support.microsoft.com/en-us/windows/manage-user-accounts-in-windows-104dc19f-6430-4b49-6a2b-e4dbd1dcdf32

Once you create the account, make sure to set it as an administrator.

here

thats only folders there is

ArthurShadows60​  Your screenshot shows A Sims 4 folder with only the saves and Tray folders inside.  But a) I don't know whether that's the correct folder, and in fact it definitely is not if you loaded the game and still only saw saves and Tray (more folders would have been created; and b) a folder with saves and Tray already in it is not clean, by definition.

For the dxdiag, click the Save All Information button in the lower-right corner of the window.

how do you get dxdiag saved as a text file

look again i should clean folder

ArthurShadows60​  As I said, I need the entire dxdiag saved as a text file, not a few screenshots.

You also didn't answer about the clean folder, so please let me know how that went.

are you for real? tester right this game dont get tested before releasing