Cinematic Camera and First Person View aren't working in my game.

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.51.77.1020
What expansions, game packs, and stuff packs do you have installed? I only have the base game and the free stuff pack.
Steps: How can we find the bug ourselves? When clicking the Tab key it doesn't go into cinematic camera and neither does the first person view with shift + tab work properly.
What happens when the bug occurs? Instead of going into the "mode" it's supposed to go into, it moves the camera back away as if I were zooming out horizontally to where the camera is positioned. It happens with both tab and with shift+tab it does it faster.
What do you expect to see? I try to go into the cinematic view or the first person view, with the respective keys, but it zooms out horizontally to where the camera positioned instead, with shift+tab it does it faster.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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I just got the game today, since it's free until the 28th of this month, and when I tried entering the two "modes", cinematic camera and first-person view, it wouldn't let me at all. I have no CC or mods at the moment installed in the game.