complete freezes my PC
Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.65.70.1020 What ex...
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i just tried that and it worked for all of 3 minutes before i lost sound and it froze my pc
@xXempoXx_666 Try playing in a clean user data folder. Move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. Don't add anything to it yet; just see whether you get the same freezing. Let me know either way.
If your computer does freeze again, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
it still froze
@xXempoXx_666 There are a couple of Origin errors in your dxdiag, so try clearing Origin's cache and then uninstalling it "the hard way" and reinstalling.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/
If that doesn't help, I'd like to see a crash dump, that is if your computer generates one when the game stops working. (Whether a crash dump gets written depends on what exactly is locking up the system.) Here's how to get one:
- Hit the Windows key, type "command prompt" in the box, right-click on Command Prompt in the search results, and select Run as Administrator
- In the window, paste "reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD" without the outside quotes into the box, and enter
- Launch Sims 4 and wait for it to crash (whether you can play at all or not)
- After it crashes, wait for any crash dialogs to finish
- Then hit Windows key-R and paste "%LOCALAPPDATA%\CrashDumps" without quotes into the box, and enter
- Upload the last .dmp file to the free filehosting site of your choice, and link it here
- When you want to undo the auto crash log dumps, open Command Prompt as before, paste "reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f" without the outside quotes, and enter.
it turns out the reason i was having this problem was because i had my graphics on ultra high so i put them on medium and it seems to have fixed it but thank you for your help
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