Unable to share on the gallery

When I try to share on the gallery, it won't do it. The reason I have found is a blank profile. I have to exit Sims and redo it again. Then it happens again and again. Since I do max out skills, I can do that and a copy of the sim is in my library. Not everyone is going to do that. 

I play on a laptop

I have cleared my cache and all that

tried it with and without mods

Any help is appreciated.