Forum Discussion

mlkluntz01's avatar
mlkluntz01
Newcomer
17 hours ago

Constant Crash and Inability to Play

My game was working fine before installing Royalty and Legacy. Now, even with my entire mods folder removed, even after repairing the game, even after fully uninstalling not just Sims 4 but also the EA app and then reinstalling it, multiple restarts on my computer, starting new blank saves, deleting storage and deleting the resource and localthumb packages, it is unplayable. It constantly crashes and just exits the game randonly. It does it so often that I have spent the last 5 hours trying to simply enter the game and then it just immediately exits the sims 4?? I've had these annoying issues in the past after a new expansion is released, but NEVER to this extent. I have NO MODS installed and did every single troubleshooting step you are supposed to do just to prove that this is a serious issue and needs to be fixed. This isn't okay. I have spent thousands of dollars on these games and even more on a good computer to be able to run it smoothly, yet this is still happening. It is disgusting and EA needs to do something NOW because I'm done giving my money to them

cc or mods removed
crashing
ea app
expansion packs

3 Replies

  • Ffassfju765t's avatar
    Ffassfju765t
    Newcomer
    10 hours ago

    Forced 4 hour update on console and it constantly crashes now. Literally cannot have mods on console and it keeps crashing after the update. I don't think it's the mods, it's the update. Like I'm actually trying to play normal,not even cheats at on.

  • Rae_tiarra37's avatar
    Rae_tiarra37
    Newcomer
    11 hours ago

    what do I do if I’m playing on console… it crashes when loading and when I try to save

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    15 hours ago

    mlkluntz01​  If you haven't already, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

    If this doesn't or didn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

Recent Discussions