Crash since update 09/18/24

Missval22  Most of the errors in your dxdiag are serious crashes of the graphics driver.  Since you already have the current driver installed, you'll need to do a clean uninstall and reinstall.  Here's how:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

Please test first in a new save, then with one of your main saves, both with no mods or cc.

Landverhuizer  If you have any files in ConfigOverride, please delete them.

Otherwise, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

If you get another crash, please provide a dxdiag.  Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the camera (Insert Media) icon included with the other formatting buttons.

JanieBaer  Are you seeing something like this?

https://answers.ea.com/t5/PC/Home-Screen-bug-white-and-glitchy/m-p/14066522#M285040

Please let me know either way; and whether it happens in DirectX 9 or 11 mode, or both.  Screenshots would be useful too.

I'd like to see a dxdiag as well.  Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the camera (Insert Media) icon included with the other formatting buttons.

Missval22  I'm having real trouble replying to you—this site has eaten my first two posts.  What I would like to know first is whether your current crashes are the same as your older ones: screen goes black, fans get noisy, etc.

I'd also like an hwinfo log, which I think is what the site keeps objecting to my posting.  So I'll link a different post where I asked for the same thing and hopefully you'll be able to see it.

https://answers.ea.com/t5/PC/Sims-4-crashing-after-upgrade-to-Windows-11/m-p/13847454#M279234

MoistestBagel0  Please use the thread I created for you here, and try the suggestion I posted.

Sims 4 won't open | EA Forums - 4968618

Ok, soo far, I found, on the EA platform, a Repairing button, by the uninstall. 

Seems to be working.

Missval22  Do you still get the same kind of crash you described earlier: black screen, fans get very loud?  Or is there a difference?  And does it help to play in windowed mode, or to switch to DirectX 9 mode?  Both are options in the graphics settings.

If those don't make a difference, I'd like to see the results of some hardware monitoring on this computer.  Please download hwinfo (it's free) from here:

https://www.hwinfo.com/download/

You don't need to install anything; just choose the Portable version, unzip it, and launch it from Downloads or wherever you like.  If you do want the full installer, be sure to click the button for hwinfo itself, not for lansweeper.

Restart your computer, open hwinfo, choose Sensors Only, and click the button that's a sheet of paper with a + to start logging.  Save the log file to your desktop for easy access.  Wait five minutes, then open Sims 4 and play until it or your computer crashes.  Don't alt-tab out of the game or run any other programs, aside from the EA App of course, while you're testing.  When you're done, click the same button to stop the logging; if your computer does crash, the log should be intact up until that point.

Please upload the log to the third-party filesharing site of your choice (Google Drive, Dropbox, etc.) and link it for me.  Either leave it in .csv format or, if you're going to use OneDrive, create a .zip file, and don't open the log before uploading it, or else my log reader might not be able to interpret it.

MoistestBagel0  Please try the suggestions in the thread I made for you here, and use that thread for any further help.

Sims 4 won't open | EA Forums - 4968618

JanieBaer  Please test with no mods or custom content, if you haven't already.  You don't need to save your progress.  If that doesn't help, please create a new thread in this section describing the issue in more detail, or post screenshots.

Missval22  Are you still seeing the same kind of crash: screen goes black, fans get noisy?  If not, please let me know what happens.

Either way, I'd like to see the results of some hardware monitoring on this computer.  Please download hwinfo from here:

https://www.hwinfo.com/download/

You don't need to install anything; just choose the Portable version, unzip it, and launch it from Downloads or wherever you like.  If you do want the full installer, be sure to click the button for hwinfo itself, not for lansweeper.

Restart your computer, open hwinfo, choose Sensors Only, and click the button that's a sheet of paper with a + to start logging.  Save the log file to your desktop for easy access.  Wait five minutes, then open Sims 4 and play until it crashes.  Don't alt-tab out of the game or run any other programs, aside from the EA App of course, while you're testing.  When you're done, click the same button to stop the logging.  If your entire computer crashes, the log should still be intact up to that point.

Please upload the log to the third-party filesharing site of your choice (Google Drive, Dropbox, etc.) and link it for me.  Either leave it in .csv format or, if you're going to use OneDrive, create a .zip file, and don't open the log before uploading it, or else my log reader might not be able to interpret it.

MoistestBagel0  Please use this thread that I created for you, and try the suggestion I posted:

Sims 4 won't open | EA Forums - 4968618

What do I do now? Impossible to play, I've tried everything ...
EA is planning to do something because it's great to see people trying to help, but unfortunately EA is the one who made the game unplayable!
In this forum we don't even know if we're being seen and heard!
Unfortunately everything I've been told to do has come to nothing and my game crashes after one or two minutes!