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Cookie_Heartss_'s avatar
Cookie_Heartss_
Seasoned Novice
2 months ago

Sims 4 keeps crashing on startup

It's been over 2 weeks since I've been having issues with EA like switching to Steam because I couldn't download, then going back to EA after I made a few changes to get it unstuck since Steam was WAY WORSE. But now that it's finally downloaded, I can't get it to work!

I restarted, repaired, and took out my mods while doing the 50/50 method without checking what was broken! This is a fresh new game since EA deleted everything including my mods because of the dumb update and they have not been giving me a break! Nothing is stopping my game unless it's tray files I took, I do have all the packs, and I'm using gshade. But that's it. Please someone help me!

crashing
ea app
lag
launching
  • Cookie_Heartss_'s avatar
    Cookie_Heartss_
    29 days ago

    I was able to do some testing and I fixed it! I just needed a new folder, and then I had to do a bunch of 50/50 methods on my mods, my game is perfect now. Thanks for trying to help me though!

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 months ago

    Cookie_Heartss_  Thanks for posting a dxdiag.  Please update your game, or repair it, which would accomplish the same thing if it goes through.  (The option in Steam is called "Verify integrity of the game files" or similar.)  Your dxdiag shows that you're three patches behind.

    Please also set your monitor to run at its native 1920x1200 resolution rather than the current 1920x1080.  Using a resolution that doesn't match the monitor's scaling can cause this kind of issue.

    Please continue to test with your entire Mods folder removed, at least until the game is working again.

    • Cookie_Heartss_'s avatar
      Cookie_Heartss_
      Seasoned Novice
      2 months ago

      Thank you but it didn't work. I did all of that and it still isn't working sadly. The update button randomly appeared when I saw your reply because it hadn't been there before. I'm unsure if I got all the patches yet and I no longer have the update button.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 months ago

    Cookie_Heartss_  Can you (now) get to the Main Menu?  If so, look for the version number in the lower-right corner of the screen.  The current patch level is 1.111.

    And to be clear, is the game crashing before the Main Menu or after?  If you do get to the Main Menu, can you start a new save without a crash?

    Either way, please post a new dxdiag.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    30 days ago

    Cookie_Heartss_  This is the same dxdiag as before, right down to the time stamp.

    While most of the crashes in your dxdiag are from Sims 4, patch 1.108, released in July, there is one crash of the EA App, so it's worth doing a clean uninstall of the App.  Use Revo Uninstaller (the free version is fine), and select the Intensive scanning method when asked.  Restart your computer before reinstalling the App.

    If this doesn't help, I do need to see a fresh dxdiag.

    • Cookie_Heartss_'s avatar
      Cookie_Heartss_
      Seasoned Novice
      29 days ago

      I was able to do some testing and I fixed it! I just needed a new folder, and then I had to do a bunch of 50/50 methods on my mods, my game is perfect now. Thanks for trying to help me though!

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