Forum Discussion
Cissouryne Your dxdiag doesn't list any Sims 4 errors at all, probably because they've been crowded out by some generic Windows update errors. Even though these are unlikely to be the reason the game is crashing, it's best to clean them up anyway. So please run a couple of basic checks of your Windows system files:
- Click Windows key-X and select "Powershell (Administrator)" or "Windows Terminal (Administrator)" , whichever you see
- In the window that appears, copy and paste "DISM.exe /Online /Cleanup-image /Restorehealth" without quotes, and enter
- The system will take a little while to validate; if it throws an error, please list it
- Otherwise, copy and paste "sfc /scannow" without quotes into the window, and enter
- Post the message you receive
Restart your computer, open Windows Settings > Update & Security, click the box to check for updates, and if any install, restart again afterwards.
These python errors often happen on high-end Intel processors that the motherboard overclocks by default, especially on high-end boards. Sometimes a BIOS update fixes it, so please look for a newer BIOS for your board. I believe this is your model:
https://www.msi.com/Motherboard/pro-z790-p-wifi/support
But double-check the board itself or its documentation. Your dxdiag lists your current BIOS version as H.70, which is not how MSI lists versions on its support site, so I can't be sure whether you have the most recent version installed. But that version is from August, so if you've updated the BIOS since then, you should have the latest version.
If updating the BIOS doesn't help, or you have the newest version already, boot into BIOS and disable CPU Turbo Boost, which should be somewhere under Advanced settings.