CRASHES WITH NEW LAPTOP
I have been using Sims 4 on my 13 year old pc. The hard drive stopped. I purchased an Acer Predator Helios 18 gaming laptop. Now after reinstalling it on my new laptop it crashes shortly after going into create a sim. Within 5 minutes of making my sim it crashes. I have tried just starting the create a sim and leaving it sit. It doesn't crash until I start making my sim. I have read previous posts and tried following directions, even for a clean start. NOTHING WORKS.
My dxdiag
System Manufacturer: Acer
System Model: Predator PH18-72
BIOS: V1.06 (type: UEFI)
Processor: Intel(R) Core(TM) i9-14900HX (32 CPUs), ~2.2GHz
Memory: 32768MB RAM
Available OS Memory: 32472MB RAM
Page File: 12619MB used, 24972MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 144 DPI (150 percent)
System DPI Setting: 144 DPI (150 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DirectX Database Version: 1.6.2
DxDiag Version: 10.00.22621.3527 64bit Unicode
Card name: NVIDIA GeForce RTX 4080 Laptop GPU
Manufacturer: NVIDIA
Chip type: NVIDIA GeForce RTX 4080 Laptop GPU
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_27E0&SUBSYS_17361025&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 28232 MB
Dedicated Memory: 11997 MB
Shared Memory: 16235 MB
Current Mode: Unknown