CRASHES WITH NEW LAPTOP

I have been using Sims 4 on my 13 year old pc. The hard drive stopped. I purchased an Acer Predator Helios 18 gaming laptop. Now after reinstalling it on my new laptop it crashes shortly after going into create a sim. Within 5 minutes of making my sim it crashes. I have tried just starting the create a sim and leaving it sit. It doesn't crash until I start making my sim. I have read previous posts and tried following directions, even for a clean start. NOTHING WORKS. 

My dxdiag

 System Manufacturer: Acer
             System Model: Predator PH18-72
                     BIOS: V1.06 (type: UEFI)
                Processor: Intel(R) Core(TM) i9-14900HX (32 CPUs), ~2.2GHz
                   Memory: 32768MB RAM
      Available OS Memory: 32472MB RAM
                Page File: 12619MB used, 24972MB available
              Windows Dir: C:\Windows
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 144 DPI (150 percent)
       System DPI Setting: 144 DPI (150 percent)
          DWM DPI Scaling: UnKnown
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
 DirectX Database Version: 1.6.2
           DxDiag Version: 10.00.22621.3527 64bit Unicode

       Card name: NVIDIA GeForce RTX 4080 Laptop GPU
        Manufacturer: NVIDIA
           Chip type: NVIDIA GeForce RTX 4080 Laptop GPU
            DAC type: Integrated RAMDAC
         Device Type: Full Device
          Device Key: Enum\PCI\VEN_10DE&DEV_27E0&SUBSYS_17361025&REV_A1
       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
 Device Problem Code: No Problem
 Driver Problem Code: Unknown
      Display Memory: 28232 MB
    Dedicated Memory: 11997 MB
       Shared Memory: 16235 MB
        Current Mode: Unknown